Resources

Resource Center

Where Support, Innovation
& Enterprise Meet

Stay up to date with the latest trends in enterprise support, product updates, and real-world insights from the ScreenMeet team.

Blog

Exploring the Customer Support Disconnect

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Press Release

ScreenMeet Announces Growth and Series B Investment from Salesforce Ventures

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Case Study

ScreenMeet’s Cloud-Based Customer Support Solution with Salesforce

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Press Release

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

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February 5, 2024

Press Release

ScreenMeet Partners with Natterbox to Launch Remote Assist Powered by ScreenMeet

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June 11, 2024

Press Release

ScreenMeet Ranks No. 1643 on the 2025 Inc. 5000 List of America’s Fastest-Growing Private Companies

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August 14, 2025

Press Release

ScreenMeet Now Available on Genesys® AppFoundry

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October 9, 2023

Case Study

ScreenMeet helps 8x8 keep the phones ringing

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September 13, 2021

Case Study

ScreenMeet’s Cloud-Based Customer Support Solution with Salesforce

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September 14, 2021

Case Study

Hi-tech Giant Streamlines IT Support with ScreenMeet and ServiceNow

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September 14, 2021

Case Study

Choice Hotels Keeps Franchises Running Smoothly with ScreenMeet

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September 14, 2021

Case Study

How ServiceNow Transformed their Service Desk with ScreenMeet

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July 25, 2023

Case Study

Xero Improves Customer Experience with ScreenMeet

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October 4, 2023

Case Study

How OTPP Improved Member Service & First Call Resolution with ScreenMeet

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July 25, 2023

Case Study

OTPP Improves Member Service & First Call Resolution with ScreenMeet

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January 3, 2022

Case Study

ServiceNow Transforms IT Help Desk Performance with ScreenMeet

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November 29, 2022

Case Study

Support Excellence Unleashed: TTEC’s Success with ScreenMeet’s AI-Powered, Native Remote Support in ServiceNow

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August 26, 2025

Case Study

Salesforce Customer Support Closes Cases Faster with ScreenMeet

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November 29, 2022

Case Study

Teleperformance Reduces Remote Support Friction with ScreenMeet and ServiceNow

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June 12, 2024

Unlocking the Future: How To Achieve AI-powered ServiceNow Workflow Automation

Blog

Unlocking the Future: How To Achieve AI-powered ServiceNow Workflow Automation

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December 3, 2025

Building a Bulletproof ServiceNow Knowledge Base

Blog

Building a Bulletproof ServiceNow Knowledge Base: The Foundation for AI-Powered Support

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November 19, 2025

Mastering Security Incident Response in ServiceNow to Reduce MTTR

Blog

Mastering Security Incident Response in ServiceNow to Reduce MTTR

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November 11, 2025

Maximize ServiceNow Virtual Agent

Blog

Maximize ServiceNow Virtual Agent ROI by Fixing The “Done” Gap

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November 7, 2025

Blog

Unlock ServiceNow Agent Assist - Supercharge Service Operations

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October 31, 2025

Blog

AI in ServiceNow: How To Unlock Up to 85% Accuracy and 60% Self-Service Rates

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October 30, 2025

Blog

Unpacking Remote Support

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September 10, 2021

Blog

Exploring the Customer Support Disconnect

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September 10, 2021

Blog

Remote Support Software Buyer’s Guide

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September 10, 2021

Blog

5 Real-Time Customer Engagement Strategies

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September 10, 2021

Blog

Improve Workflow Efficiency Through CRM Integration

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September 10, 2021

Blog

How is Co-Browsing Different From Screen Sharing?

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September 10, 2021

Blog

How to Improve Your Customer Service Offering

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September 10, 2021

Blog

Online Shopping Must-Haves in a World Without Malls

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September 10, 2021

Blog

Should You Offer a Live Chat Service?

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September 10, 2021

Blog

Can Live Video Chat Replace the In-Person Experience?

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September 10, 2021

Blog

6 Cobrowsing Applications in Customer Support

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September 10, 2021

Blog

Create a Personalized Shopping Experience for Your E-Commerce Store

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September 10, 2021

Blog

The Era of Customer Engagement

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September 10, 2021

Blog

Remote Support Software Buyer’s Guide: For the Virtual-First/Work from Anywhere Business World

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September 10, 2021

Blog

Lowering the Temperature of a Support Call with Digital-First Engagement

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September 10, 2021

Blog

9 Customer Service Technology Trends to Watch

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September 10, 2021

Blog

Optimize IT Service Operations for “Virtual-First/Work from Anywhere” Enterprises

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September 10, 2021

Blog

ScreenMeet Scoop February 2022

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February 17, 2022

Blog

On-Demand Webinar: Drive Frictionless Customer Experiences with Salesforce + ScreenMeet

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September 10, 2021

Blog

Use Smart Technology to Provide Unforgettable Customer Experiences

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September 10, 2021

Blog

Optimize Virtual Support with ScreenMeet for ServiceNow ITSM Pro

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September 10, 2021

Blog

Improving Customer and Employee Experiences with ScreenMeet

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February 1, 2022

Blog

Voice, Video, & ServiceNow: Deliver True Omnichannel Customer Service

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September 10, 2021

Blog

The Impact of Interactive Video Technologies on Customer Satisfaction

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September 10, 2021

Blog

OTPP Overcomes Challenges of Providing IT Support to Remote Employees

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September 10, 2021

Blog

5 Unique Cobrowsing Features That Will Enhance Your Experience

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September 10, 2021

Blog

Cobrowsing and Screen Sharing: The Differences and Which Is Best?

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December 13, 2021

Blog

ScreenMeet Scoop May 2022

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May 25, 2022

Blog

Sales Enablement is the Buzz Word of the Year: What Does It Mean?

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March 10, 2022

Blog

Upgrade Remote Support and ITSM Workflows with ScreenMeet

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March 2, 2022

Blog

ServiceNow Transforms IT Help Desk Performance with ScreenMeet

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November 29, 2022

Blog

2021 UC Partner Award Winner

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April 1, 2022

Blog

How ServiceNow Innovates with ScreenMeet for Remote Support

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June 2, 2022

Blog

ServiceNow Transforms Their IT Help Desk Performance with ScreenMeet

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June 2, 2022

Blog

ScreenMeet Scoop August 2022

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August 25, 2022

Blog

Online Sales Support - Increase Revenue, Decrease Unhappy Customers

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June 10, 2022

Blog

The Benefits and Challenges of Remote IT Support

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August 19, 2022

Blog

Boost Efficiency & Satisfaction with Remote IT Support Software

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June 23, 2022

Blog

How IT Help Desk Professionals Can Provide the Best Remote Support

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September 20, 2022

Blog

6 Benefits of Using Cloud-Based Systems to Provide Remote IT Support

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September 9, 2022

Blog

Implementing Real-Time Features to Boost Customer Engagement

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September 12, 2022

Blog

See the ScreenMeet Team at These Upcoming Events

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September 12, 2022

Blog

Improve Your IT Help Desk with Integrated Collaboration

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October 14, 2022

Blog

Remote Desktop Support: The Future of Employment

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November 30, 2022

Blog

Why Remote IT Support Teams Should Prioritize First Contact Resolution

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September 30, 2022

Blog

Top 5 Benefits Using Cobrowsing as a Collaborative Online Support Tool

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November 23, 2022

Blog

ScreenMeet Scoop 2023 Q1 Edition

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April 4, 2023

Blog

Integrated Collaboration: The Key to an Improved IT Help Desk

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October 14, 2022

Blog

Join Us at the ServiceNow World Tour in Chicago and Toronto

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October 12, 2022

Blog

Benefits of Web Integration vs. Secondary Applications

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February 7, 2023

Blog

Remote Desktop Support: The Future of Employment - Pink

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December 9, 2022

Blog

ScreenMeet Scoop 2023 Q2 Edition

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July 26, 2023

Blog

ScreenMeet Scoop 2023 Q3 Edition

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November 15, 2023

Blog

Next-Level Customer Support in Fintech: What Needs to Change

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April 21, 2023

Blog

Technology and Experience Trends Transforming IT Service Delivery

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February 10, 2023

Blog

Top 4 Ways to Improve Customer Care During This Rocky Economy

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May 18, 2023

Blog

5 Reasons For A Tech CEO to Invest In Better Employee Support Tools

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May 9, 2023

Blog

5 Signs Your Remote Support Software Is Falling Short

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December 1, 2023

Blog

Remote Support 2024: Top Trends Defining the Future

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January 3, 2024

Blog

How to Know It’s Time to Upgrade Your Remote Support

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January 4, 2024

Blog

Beyond Bomgar: Indications Your IT Help Desk Needs a Change

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December 11, 2023

Blog

How to Drive Productivity with IT Remote Support

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January 23, 2024

Blog

5 Hacks to Boost IT Help Desk Agent Productivity

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January 29, 2024

Blog

ScreenMeet Gives Remote Support Agents an AI Boost by SiliconANGLE

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February 5, 2024

Blog

Boost Your Support Game with a Genius AI Sidekick

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February 2, 2024

Blog

How Visual Collaboration Is Making Customer Support Personal Again

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February 21, 2024

Blog

Upgrading From Legacy Tools: Why ScreenMeet is the Future of Remote Support

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June 3, 2024

Blog

How Embedded Screen Sharing, Voice, & Video Optimizes Customer Support

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March 25, 2024

Blog

Cobrowsing in Financial Services: Balancing Customer Experience & Security

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July 1, 2024

Blog

Why Use Specialized Remote Support Tools for IT Help Desk?

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June 10, 2024

Blog

3 Tools to Boost Your Remote Support Game

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March 19, 2024

Blog

The Search for the Ultimate Remote Support Solution - 2024 Guide

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June 17, 2024

Blog

Enhancing Human Agents with AI for Remote Support

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July 17, 2024

Blog

Measuring ROI in Remote Support

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September 18, 2024

Blog

Fortifying the Digital Frontier: Secure Remote IT Help Desk Operations

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August 7, 2024

Blog

Revolutionizing Help Desks: The Power of Intelligent Support

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July 1, 2024

Blog

ScreenMeet's Zero Trust Architecture - Protect Your Company

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January 13, 2025

Blog

Secure Your Remote Support: Why ScreenMeet Outshines Legacy Solutions

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July 29, 2024

Blog

The Economic Impact of Effective Remote Support

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July 31, 2024

Blog

How Cybercriminals Exploit Remote Support Sessions and Key Strategies to Stay Protected

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August 22, 2024

Blog

Best Practices for Securing Remote Support Sessions

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October 2, 2024

Blog

Don’t Let Legacy Tools Expose Your Enterprise: On-Demand Session with ServiceNow

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December 2, 2024

Blog

The Future of Secure Remote Support: Integrating AI and Cybersecurity

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October 8, 2024

Blog

The New Standard for Agent Intelligence in Enterprise Support: Leading the Way in 2025

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December 5, 2024

Blog

Secure Your Remote Support: Why Legacy Tools Like Bomgar Put Your Organization at Risk

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January 23, 2025

Blog

3 Key Challenges Remote Support Agents Face Daily

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October 9, 2024

Blog

Beyond Legacy Remote Access: Why Zero Trust Architecture is Non-Negotiable in 2025

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January 14, 2025

Blog

The Hidden Costs of Remote Support Security Incidents

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January 14, 2025

Blog

Balancing Automation and Human Touch in Remote IT Support

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March 13, 2025

Blog

The Convergence of Secure Remote Support and Zero Trust: Modern IT Considerations

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June 24, 2025

Blog

Beyond the Perimeter: Why Your Remote Support Solution is Your New Security Foundation

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February 28, 2025

Blog

1-Click Remote Support and Screen Sharing Embedded in Tanium

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July 1, 2025

Blog

From IT Support to Business Driver: Bridging the Gap with Intelligent Remote Support

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July 1, 2025

Blog

Beyond the Hype: How ScreenMeet's AI Summarization Delivers Real Value for Support Teams

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June 26, 2025

Video

ServiceNow Achieves Fast ROI with ScreenMeet

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August 11, 2022

Video

ScreenMeet for ServiceNow IT Workflows, Customer Workflows & HR Workflows

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May 31, 2021

Video

ScreenMeet Streamlines ServiceNow HR Workflows

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May 20, 2021

Video

Modernize and Optimize ServiceNow Customer Workflows with ScreenMeet

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May 25, 2021

Video

Salesforce Service Cloud Remote Support with ScreenMeet

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June 30, 2021

Video

ScreenMeet + ServiceNow Virtual Agent means more ways to seamlessly connect customers and Agents

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June 1, 2021

Video

OTPP Business Benefits and ScreenMeet

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June 8, 2022

Video

ScreenMeet Live and Cobrowsing Tools in Action with Salesforce

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July 6, 2021

Video

The Perfect Match: ScreenMeet and ServiceNow ITSM

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August 11, 2022

Video

The ScreenMeet Experience - a 'Cockpit' View for Remote Support

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September 12, 2022

Video

ServiceNow's Helpdesk Agents: Why They Can't Live Without ScreenMeet

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August 11, 2022

Video

Customer Video - Scaling Secure, Smart Support: TTEC’s Win with ScreenMeet Native in ServiceNow

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August 12, 2025

Video

OTPP Experiences Digital Transformation with ServiceNow and ScreenMeet

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February 3, 2023

Video

Navex Customer Support Closes Cases Faster with ScreenMeet

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February 3, 2023

eBook

Market Study by CCW: Customer Experience Trends, Challenges & Innovations

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November 3, 2021

eBook

Revolutionizing Financial Services Customer Support: The Ultimate Guide to Cobrowsing

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April 30, 2024

eBook

Tools Remote IT Techs Should Have in 2023: eBook

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December 14, 2022

eBook

The Future of Service eBook: Salesforce with ScreenMeet

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November 10, 2021

eBook

Break Up With Bomgar - The 2024 Remote Support Transformation Guide

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February 21, 2024

eBook

eBook: Cobrowsing vs Screen Sharing

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January 10, 2022

Data Sheet

ScreenMeet Optimizes and Streamlines ServiceNow Workflows

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September 14, 2021

Data Sheet

ScreenMeet for Improved ServiceNow Customer Workflows

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September 14, 2021

Data Sheet

Collaborate Seamlessly with ScreenMeet for Customer & Employee Engagements

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September 14, 2021

Data Sheet

ScreenMeet for Salesforce - Online Audio, Video, and Screen Share

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May 16, 2023

Data Sheet

ScreenMeet Mobile Software Developer Kit (SDK)

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December 14, 2021

Data Sheet

ScreenMeet vs Meeting Tools - Customer and Employee Support Without the Risks

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July 8, 2024

Data Sheet

ScreenMeet LIVE - Online Audio, Video, and Screen Share for Support

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December 14, 2021

Data Sheet

ScreenMeet Architecture & Security for Contact Centers & IT Help Desks

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August 15, 2022

Data Sheet

Transforming Remote Support in ServiceNow with AI-Driven Solutions from ScreenMeet

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February 3, 2025

Demo Videos

Unlock the Power of AI for Superior Incident Resolution Insights - Demo Video

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September 26, 2024

Demo Videos

AI Summarized Notes in ServiceNow for Incident Resolution Insights - Demo Video

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September 26, 2024

Demo Videos

ScreenMeet + Salesforce: Enhance Your Salesforce Omnichannel with Video Meetings and Screen Sharing

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August 11, 2022

Demo Videos

Screenmeet Live for Salesforce – Add Voice, Video and Screen Share to any Web Site w/ Salesforce Chat (Live Agent)

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July 1, 2021

Demo Videos

ScreenMeet with ServiceNow ITSM Pro for Seamless Employee Remote Support

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July 4, 2021

Demo Videos

Customer Training - ScreenMeet CoBrowse + ScreenMeet Console Agent Training/Overview

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November 14, 2023

Demo Videos

ScreenMeet Cobrowse for Microsoft Omnichannel - Seamless and Secure

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June 20, 2023

Demo Videos

ScreenMeet + Salesforce for FINS - Complete your digital transformation for Easy Enterprise ROI

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April 7, 2023

Demo Videos

ScreenMeet Replay for the IT Help Desk

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August 30, 2023

Demo Videos

Customer Training - Remote Support Agent Training for ServiceNow

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October 20, 2023

Demo Videos

Customer Training - Remote Support Agent Training for Salesforce

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October 23, 2023

Demo Videos

Customer Training - ScreenMeet Replay + ServiceNow Agent Training

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November 14, 2023

Demo Videos

Customer Training - ScreenMeet Replay + Salesforce Agent Training

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November 14, 2023

Demo Videos

Customer Training - ScreenMeet Remote Support + ScreenMeet Console Agent Training

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November 14, 2023

Demo Videos

Customer Training - ScreenMeet Live + ScreenMeet Console Agent Training

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November 14, 2023

Demo Videos

Customer Training - ScreenMeet Live + Salesforce Agent Training Using Omni-Channel Chat

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November 14, 2023

Demo Videos

How to use the Annotation Features in ScreenMeet Remote Support

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July 16, 2024

Demo Videos

Customer Training - ScreenMeet Live + ServiceNow Agent Training

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November 14, 2023

Demo Videos

Customer Training - ScreenMeet CoBrowse + Salesforce Agent Training

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December 20, 2023

Demo Videos

Customer Training - ScreenMeet Live + Salesforce Agent Training using Salesforce Cases

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December 18, 2023

Demo Videos

Interactive Demo - ScreenMeet Remote Support for ServiceNow

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January 16, 2024

Demo Videos

Interactive Demo - ScreenMeet CoBrowse for Salesforce

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January 24, 2024

Demo Videos

Interactive Demo - ScreenMeet Remote Support for ServiceNow Virtual Agent

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February 8, 2024

Demo Videos

Interactive Demo - ScreenMeet Screen Sharing for Salesforce

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February 15, 2024

Demo Videos

Interactive Demo - Remote Support for Salesforce with ScreenMeet

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July 16, 2024

Demo Videos

Interactive Demo - ScreenMeet Beam for ServiceNow with ScreenMeet

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March 22, 2024

Demo Videos

Customer Training - Installing ScreenMeet for Salesforce

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May 28, 2024

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