Bringing the Best of Voice, Video, and AI Together—All Inside ServiceNow with 3CLogic

Support teams today are being asked to do more than ever—resolve issues faster, work smarter, and deliver seamless experiences, all while navigating increasingly complex tools and workflows.

That’s why we’re excited about our expanded partnership with 3CLogic: a collaboration that brings together ScreenMeet’s embedded video and remote support with 3CLogic’s AI-powered voice capabilities—all natively inside the ServiceNow platform.

This isn’t just about adding features. It’s about eliminating friction. By giving agents access to real-time voice, transcription, screen sharing, and video collaboration directly from any ServiceNow record, we’re helping them work faster, stay focused, and deliver better outcomes—without ever leaving the platform.

One of our joint customers, Solugenix, is already seeing that impact firsthand:

“The joint solution lets our team see exactly what the customer sees, guide them step by step, and resolve issues faster – all within ServiceNow for a truly effortless support experience.”

Together, ScreenMeet and 3CLogic are redefining what intelligent support looks like: less toggling, more context, and better experiences—for both agents and customers.

Read the full press release to learn more about how this partnership is helping organizations modernize support with speed, intelligence, and simplicity.