Over 25,000 agents.
500+ million end-users.
AI Data and Agents from ScreenMeet put three specialized AI agents behind every human tech. They handle device discovery, root cause analysis, and session documentation automatically.
So your agents focus on the only thing AI shouldn't do:
Fixing the problem
ScreenMeet AI Data and Agents are built on a simple insight: Most of a support session isn't actually fixing things — it's everything surrounding the fix.
Discovery. Root cause analysis. Session documentation.
These three phases consume roughly 70% of every ticket. They require information processing at scale, not expert human judgment. Which means they're exactly what AI should be handling.
ScreenMeet puts three specialized AI Data and Agents behind every remote support human agent:
Inventories the end-user device in seconds: errors, processes, configurations, environment state
Correlates symptoms to root causes and surfaces recommended fixes before your agent starts troubleshooting
Generates structured session notes and writes them directly to the incident record the moment the session ends
The human agent does one thing: Implement and validate the solution.
They review the AI-generated analysis, make the judgment call, and apply the solution.
AI handles the 70%. Your technician owns the 30% that actually requires expertise.
Trusted by enterprise IT organizations that support your support teams
Global IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into ServiceNow.
TTEC saw a 38% reduction in average handle time with ScreenMeet, with calls dropping from 45 minutes to 28 minutes.
Now we can spot the 4 steps that fix a recurring issue and eliminate the other 23 unnecessary ones. It's not only efficiency. It's knowledge.
Derek Chase,
Executive Director, TTEC
Over 25,000 agents.
500+ million end-users.
Already Built Into Your Stack
AI Data and Agents don't require you to rip out your ITSM or add another tool to your agent's workflow.
ScreenMeet lives natively inside ServiceNow, Salesforce Service Cloud, and Tanium.
Your agents launch sessions, access AI-generated insights, and close tickets without ever leaving the platform they already work in.
No new login. No new interface to train. No integration project to greenlight.
Deployments are measured in days, not quarters.
See What AI Data and Agents Can Do for Your Team in 30 Minutes
You don't need a 6-month evaluation to know if AI Data and Agents will move the needle.
Book a personalized demo and see exactly how ScreenMeet’s Discover, Analyze, and Document agents would work inside your environment, with your ticket volume, and your team.
Experience true platform-native remote support
See how ScreenMeet's platform-native approach can reduce your resolution times, improve agent satisfaction, and strengthen your security posture—all while maximizing your ITSM platform investment.
Start the guided tour
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