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Remote Support for Healthcare IT

Healthcare IT teams support thousands of endpoints across hospitals, clinics, and remote care sites — all under the strictest compliance requirements in any industry. Legacy remote support tools are disconnected from your ITSM workflows, weak on audit trails, and not built for that environment.

ScreenMeet delivers HIPAA-compliant remote support natively integrated with ServiceNow. Resolve device issues, support clinical staff, and document every session automatically, without leaving the platform your team already works in.

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Legacy remote support tools weren't built for healthcare IT

Disconnected tools slow down clinical support

When agents toggle between a ticketing system and a separate remote support tool, time is lost on every interaction. That friction compounds across hundreds of daily sessions.

In healthcare environments where clinical staff downtime affects patient care, that  is not just an inefficiency — it is a risk.

Legacy Remote support tools leave compliance gaps

HIPAA mandates detailed records of who accessed what, when, and why. Manual session notes create gaps that legacy tools cannot reliably close.

Incomplete audit trails leave you exposed during investigations and compliance reviews, putting the burden of documentation entirely on an already stretched IT team.

A diverse device ecosystem that legacy tools cannot unify

Healthcare IT teams support a broader device surface than almost any other industry — shared workstations, medical carts, kiosks, lab systems, and remote clinic endpoints.

Legacy remote support tools handle that variety inconsistently and outside your ITSM workflow, leaving gaps in coverage and visibility across your entire environment.

Trusted by the teams that built the platform

ServiceNow runs on ScreenMeet

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50%
Cost Reduction
32%
FCR Increase
>6 min
Increased Productivity
3x
Increased Adoption

ScreenMeet meets the compliance and operational demands of healthcare IT

ServiceNow-native integration — no tool switching, ever.

ScreenMeet runs entirely within ServiceNow. Agents launch remote sessions, access support tools, and close incidents without leaving the platform they use every day.

Every action is automatically logged to the incident record, creating a complete, consistent audit trail with zero manual effort from your team.

HIPAA-compliant by design, not by configuration

ScreenMeet is built for regulated environments. SOC2 and ISO27001 certified, GDPR compliant, and adherent to the EU-US Data Privacy Framework.

Geo-fencing controls where session data is processed and stored, so health systems can meet regional compliance requirements and patient data never ends up where it should not be.

AI Summarization eliminates documentation burden

After every session, ScreenMeet AI automatically generates a comprehensive summary and writes it directly into the ServiceNow incident record. Agents stop spending time on notes and start spending it on the next issue.

For organizations using ServiceNow Now Assist, that session data feeds directly into AI-powered workflows to drive deflection and faster resolution.

Support any device, on any network, at any location

ScreenMeet supports remote sessions without requiring VPN access, making it possible to assist clinical staff on personal devices, remote workstations, and endpoints outside the firewall.

Whether a nurse is at a satellite clinic or a physician is working from home, your team can reach them in seconds.

Unattended Access for Clinical Devices

Shared workstations, medical carts, and lab systems often need remediation when no one is sitting at them.

ScreenMeet lets your team resolve issues on managed devices remotely, without requiring end-user presence, keeping clinical operations running.

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Support every device, every care setting— All from one place

ScreenMeet supports attended and unattended remote access from anywhere. Manage endpoints across hospital systems, clinics, remote sites, and hybrid workforces.

Clinical workstation and EHR support

Shared device and medical cart management

Remote and hybrid workforce support

Compliance documentation and audit readiness

Ready to modernize your remote support capabilities?

Product Overview

Take A Product Overview Tour: Quick overview covering key benefits, HIPAA compliance capabilities, and ServiceNow integration for healthcare IT leaders.

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Talk To A Specialist

Ready To Get Started? Speak with our platform experts about your ServiceNow environment, compliance requirements, and healthcare-specific support workflows.

Discover why health systems are replacing legacy tools with ScreenMeet.

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