The only remote support solution truly embedded in ServiceNow. ScreenMeet transforms how IT teams deliver support—keeping agents in-platform, automating documentation with AI, and providing enterprise-grade security.
Maximize your ServiceNow investment with native remote support capabilities.
Over 25,000 agents.
500+ million end-users.
Unlike legacy tools that merely connect to ServiceNow, ScreenMeet is embedded directly in the ServiceNow workspace. It's Built-in, not bolted on.
No separate windows, no context switching. Seamless support from within your existing workflows.
Eliminate "Fixed it" incident notes.
ScreenMeet's AI Summarization for Remote Support automatically generates comprehensive session documentation, capturing the exact steps taken to resolve issues while agents focus on solving problems.
Unlike repurposed meeting tools, ScreenMeet is designed specifically for IT support with remote system information gathering, support-specific controls, and enhanced desktop telemetry for improved diagnostics.
Advanced geo-fencing capabilities give you precise control over where remote support sessions are processed and stored. Meet regional compliance requirements and data residency mandates with confidence.
Built with modern security architecture, ScreenMeet provides SOC2 and ISO27001 certification, GDPR compliance, and adherence to the EU-US Data Privacy Framework.
ServiceNow + ScreenMeet AI
The future of intelligent support
AI Summarization for Remote Support:
Automatic incident and session documentation
Now Assist integration:
Maximize ServiceNow AI capabilities
AI Assist: Real-time troubleshooting guidance
Full Control And customization
See how ScreenMeet works natively within ServiceNow:
60%
Reduction in documentation time
25-35%
Improvement in first-call resolution and MTTR rates
40%
Increase in knowledge base creation and utilization
3x
Faster support scaling
ScreenMeet was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.
Liran Daniel,
Employee Experience Innovation, ServiceNow
Your team could be up and running before your next project kicks off.
Request a demo to get started.
Cloud-native architecture with no on-premises components to install or maintain. Deploy quickly without hardware investments or complex IT projects.
Seamlessly follows ServiceNow's existing security and administrative framework, eliminating the need for separate security configurations.
Easily customize the experience to match your specific support requirements, branding, and workflow preferences.
Manage permissions through your existing ServiceNow roles, simplifying administration and maintaining consistent governance.
Dedicated customer success team included in your subscription ensures smooth implementation and maximum adoption.
IT teams are leaving legacy solutions behind
While legacy tools offer "connectors" to ServiceNow, ScreenMeet is truly embedded within the platform.
But that’s not the only reason ITSM leaders choose ScreenMeet.
ScreenMeet vs TeamViewer
Eliminate separate agent applications and improve security posture. ScreenMeet's native ServiceNow integration delivers a unified experience where agents work entirely within ServiceNow, not constantly switching between applications.
Experience True Platform-Native Remote Support
See It In Action: Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.
Ready To Get Started?
See how ScreenMeet's platform-native approach can reduce your resolution times, improve agent satisfaction, and strengthen your security posture—all while maximizing your ITSM platform investment.
Request a Demo and discover why leading IT organizations are making the switch from TeamViewer, Bomgar, and other legacy solutions.
Request your demo today
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