Over 25,000 agents.
500+ million end-users.

Replace LogMeIn's vulnerable architecture with platform-native remote support

LogMeIn's documented security incidents expose your organization to ongoing risks while agents lose productivity due to fragmented workflows.

IT leaders choose ScreenMeet to eliminate documented security risks, reduce costs by 40-60%, and deliver 3x higher agent adoption through seamless ServiceNow, Salesforce, and Tanium integration.

Compare LogMeIn Rescue vs ScreenMeet: The choice is obvious

Vulnerable LogMeIn

Secure ScreenMeet

Platform Integration

Limited API connections with manual sync requirements

Platform-native integration with unified workflows

AI capabilities

Basic recording features with no intelligent analysis

AI Summarization integrated with Now Assist/Einstein Copilot

Security track record

Multiple documented breaches and ongoing vulnerabilities

Clean security record with modern enterprise architecture

Pricing Model

Expensive per-seat licensing with forced feature bundling

Active user pricing with 40-60% lower TCO

Security posture

Separate software requiring security hardening

Native enterprise application inherits the security framework of your ITSM or CRM platform

Session Documentation

Manual export processes creating compliance gaps

Native session documentation and automated consent logging

Data Compliance

Limited data residency controls with security concerns

Enterprise geo-fencing with configurable secure storage

Agent Interface

Separate application disrupting platform workflows

Modern web-based interface within existing platforms

Authentication

Separate credential system increasing attack surface

Platform RBAC inheritance with unified enterprise security

Governance

Fragmented data management outside platform oversight

Platform governance compliance with comprehensive audit trails

Why IT leaders are replacing LogMeIn with ScreenMeet

Zero-trust enterprise security with zero compromises

ScreenMeet provides enterprise-grade security with SOC 2 and ISO 27001 certifications, comprehensive audit trails, and configurable geo-fencing capabilities. Everything is built on modern architecture designed for enterprise security requirements.

LogMeIn carries documented security incidents, breach histories, and ongoing vulnerability patterns that create unacceptable risks for enterprise organizations requiring robust security frameworks.

Platform-native integration vs. fragmented data management

Built directly into ServiceNow, Salesforce, and Tanium interfaces, ScreenMeet closes all security gaps, plus eliminates the data silos and manual sync processes created by LogMeIn's separate architecture. 

ServiceNow Platform Owners report 3x higher usage rates because agents work within familiar workflows with automatic session logging, while LogMeIn forces separate data management that undermines platform investments and creates governance gaps.

AI-powered workflows for the future of support services

ScreenMeet AI Summarization generates comprehensive session notes directly within your ServiceNow incidents and Salesforce cases, seamlessly integrating with Now Assist and Einstein Copilot to enhance existing AI investments.

LogMeIn provides only basic session recording without intelligent analysis, forcing agents to manually review and document sessions while missing opportunities for automated documentation and workflow enhancement.

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01

Eliminate documented security risks that threaten enterprise data

LogMeIn's documented security incidents and ongoing vulnerability patterns create unacceptable risks for enterprise organizations. ScreenMeet eliminates these security concerns with modern enterprise architecture, comprehensive compliance frameworks, and a clean security track record that gives security teams confidence in your remote support strategy without the ongoing risk management overhead.

02

Unify support workflows instead of managing fragmented systems

Stop forcing agents to work across disconnected systems that create data silos and manual sync overhead. ScreenMeet works natively within your existing ServiceNow, Salesforce, or Tanium interface, inheriting workflows and governance frameworks you've already established while providing seamless user experiences that eliminate the data fragmentation that LogMeIn's separate architecture creates.

03

Automate standardized documentation to power AI systems

Address the documentation gaps that LogMeIn's basic recording creates, where session details require manual review and documentation outside your platform workflows. ScreenMeet AI Summarization for Remote Support automatically generates comprehensive session summaries directly within your existing workflows, transforming manual documentation overhead into automated knowledge capture and compliance logging.

04

Scale with secure architecture instead of vulnerability management

Eliminate the security risk management and vulnerability monitoring overhead that LogMeIn's requires. ScreenMeet's modern security architecture provides global scalability with configurable compliance controls without the ongoing security incident response and vulnerability management.

05

Invest in secure innovation instead of risk mitigation

LogMeIn's documented security issues require ongoing risk management resources and limit innovation capabilities due to security constraints. ScreenMeet's clean security record and modern architecture enable continuous innovation through platform-native capabilities, AI integration, and compliance features without the security overhead and risk limitations that constrain LogMeIn deployments.

Transform your support operations for the future

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See how ScreenMeet delivers better security, higher agent satisfaction, and lower total cost of ownership than legacy remote support tools.

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Frequently asked questions

Get custom pricing for your ServiceNow, Salesforce, or Tanium deployment.

Platform-native support tools deliver measurably better results than legacy alternatives. See exactly how ScreenMeet can improve your support operations while maximizing existing ITSM and CRM platform investments.

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How does ScreenMeet eliminate the security risks we face with LogMeIn?

ScreenMeet provides comprehensive enterprise security through modern architecture that’s built directly into the ITSM or CRM platform of choice. This means we fully inherit the permissions and security frameworks already in place and introduce zero security gaps or vulnerabilities to your existing systems.

ScreenMeet maintains SOC 2 and ISO 27001 certifications, comprehensive audit trails, and configurable data controls.

Why should we replace LogMeIn when we've invested in security hardening?

LogMeIn's documented vulnerability patterns require ongoing security management resources and create inherent risks that security hardening cannot fully eliminate. ScreenMeet's modern architecture provides superior security capabilities without the ongoing risk management overhead, while delivering better functionality through platform-native integration and AI functionality.

Can ScreenMeet provide the reliability we need after LogMeIn's service issues?

ScreenMeet operates on modern cloud infrastructure with proven reliability and global availability, eliminating the service disruption patterns that have affected LogMeIn users. Platform-native architecture provides superior reliability through inherited platform infrastructure while eliminating the separate system dependencies that create service risks.

What's the real impact of switching from LogMeIn's fragmented approach?

Organizations typically see immediate improvements through eliminated security risks, unified workflows, and automated documentation. Agent productivity improves by 30% through platform-native workflows and AI automation, while security teams gain confidence through clean architecture and comprehensive audit capabilities that eliminate ongoing risk management overhead.

Will we lose functionality by moving away from LogMeIn's established features?

On the contrary, organizations gain capabilities through unified workflows, automated documentation, and seamless governance integration while eliminating the fragmented data management that separate systems create.

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