Secure AI that transforms support without compromising protection

AI offers unprecedented opportunities to transform remote support operations—but only when implemented with rigorous security controls. ScreenMeet's AI-powered features deliver advanced capabilities while maintaining the highest standards of data protection, compliance, and governance.

Unlike consumer AI tools that pose significant data security risks, ScreenMeet's enterprise-grade AI solution is built from the ground up with security as a foundational principle.

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Enterprise-grade AI security by design

ScreenMeet inherits the security frameworks already in place across your CRM or ITSM platform. But it goes even further with iron-clad protections to keep your data safe, secure, and compliant.

Complete data sovereignty

Your sensitive support data never leaves your control. All session data is processed according to your security policies and stored within your designated environments.

Multi-layered data protection

Our sophisticated approach to PII safeguarding includes preventing sensitive data logging, AI filtering of irrelevant information, and human oversight before permanent storage.

Flexible LLM selection

Choose from various trusted models like OpenAI or Claude, or implement your own custom LLM endpoint to align with specific organizational requirements.

Zero data retention

After AI processing is complete, all raw data used to generate summaries is permanently purged—never retained by ScreenMeet or our LLM partners.

Comprehensive compliance

Our AI implementation maintains SOC2 Type 2 and ISO 27001 certifications, with full adherence to GDPR and EU-US Data Privacy Framework requirements.

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Complete Security at every level

Data collection

Protected fields (passwords, etc.) never logged
Configurable application/website blacklisting
Consent logging for all activities

AI processing

SOC2 and ISO 27001 certified infrastructure
Flexible LLM selection including BYO options
All LLM providers covered by robust DPAs

Compliance controls

Automated consent management
Detailed activity logging for audit purposes
Configurable retention policies
Cross-border data transfer safeguards

Data storage

AES-256 encryption for data at rest
Configurable storage locations
Detailed access controls

Human Oversight

Agent review before permanent storage
Manual revision capabilities
Comprehensive audit trails

AI Summarization for Remote Support with enterprise security

ScreenMeet's AI Summarization for Remote Support transforms remote support documentation while maintaining rigorous security controls.

Comprehensive logging with PII protection
Advanced analysis with security filtering at each stage
Human-in-the-loop agent verification before permanent storage
Secure knowledge base integration

AI Assist with comprehensive protection

Get real-time guidance during support sessions with enterprise-grade security.

Secure query processing
OS-specific guidance without exposing system details
Security-filtered recommendations that safeguard sensitive information
Complete logging of AI assistance for compliance and regulatory requirements

Bring your own LLM for ultimate control

Maintain security while leveraging your preferred AI infrastructure.

Custom LLM integration
Consistent security framework regardless of model choice
Streamline security reviews with consistent controls
Maximum flexibility to adapt to your specific security requirements

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Learn more about ScreenMeet’s AI capabilities

Trusted By The World's Most Demanding Enterprises

Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows.

We want to save time and be more efficient… We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly.

Liran Daniel,

Employee Experience Innovation, ServiceNow

Screen sharing is a critical capability to help IT support, operations and security. With ScreenMeet’s integration within the Tanium XEM platform, our customers get industry-leading screen sharing services seamlessly integrated and just one click away.

Steve Daheb,

CMO, Tanium

Over 25,000 agents.
500+ million end-users.