The ScreenMeet migration and modernization program ensures a smooth and fast transition from legacy remote support solutions. Join the hundreds of enterprises that have completed their digital transformation journey with side-by-side coaching and support from our experts.
Improve agent performance with just one click.
The leading enterprise cloud-native collaboration platform comes to you—embedded in ServiceNow, Salesforce, and more.
Our customers report amazing ROI. You can too. Boost agent productivity as fast as they can say, “Let me fix that for you.” Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. Want to see how simple we made it all? Try it out for free.
Meet the product suite that simplifies productivity.
More top Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is also simplified for a 360-degree view and complete data integration with your existing platform of record.
ScreenMeet Remote Support
Manage with ease and have complete control of your end-user’s device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems.
ScreenMeet Live
Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screen share, and mobile camera share.
ScreenMeet CoBrowse
Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent.
ScreenMeet Replay
Streamline workflows and resolve problems on time–and on your own time. End users can video record their desktop or mobile screen and submit tickets asynchronously.
Our cloud-based architecture gets real results.
ROI is built-in.
Browser-based Interface
Take advantage of our enterprise, cloud-native architecture at every step of the support process. Skip tedious app downloads with our modern, sleek, and easy-to-use interface. All that time adds up to increased productivity.
AWS global infrastructure
We’re built on Amazon Web Services (AWS), the leading cloud infrastructure platform. A global data center footprint is at your fingertips with more flexibility and scalability, plus best-in-class security and performance.
Multi-tenant cloud
Scale elastically with no virtual appliances and no CapEx. Lower costs, higher resource utilization, and faster deployment times are why multi-tenant cloud beats out legacy platforms like BeyondTrust (Bomgar).
Enterprise-grade security
Keep your data secure and under your control—at all times. ScreenMeet is SOC2 Type 2 certified. We make sure all data transmitted uses TLS and DTLS 1.2+ with AES-256-bit encryption.
SSO entitlement via CRM/ITSM platform
Agents use their existing credentials to log in to ScreenMeet. Enterprise-grade compliance helps you manage access privileges effectively. Additionally, this feature allows you to adhere to strict internal password policies.
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Native CRM/ITSM App
Deploy instantly with virtually no training. Simply buy or try through Salesforce, ServiceNow, or your preferred CRM/ITSM platform’s app store and configure ScreenMeet in under an hour.
Configurable storage
Store data in your cloud in designated geographies for higher security and compliance. ScreenMeet meets the growing demands of business requirements and supports new applications and workloads.
Get started with ScreenMeet
in 3 simple steps:
1. Book a discovery call to get a customized demo
2. Try ScreenMeet
FREE for 30 days
3. Start transforming your business!
Simplify agents’ workflow.
We embed our remote support solution in ITSM, CRM, and Contact Center user interfaces for a truly seamless agent experience. Our integrations include ServiceNow, Salesforce, Microsoft Dynamics 360, TalkDesk, Tanium, Genesys, and more.
Deliver excellent support
Solve IT issues flawlessly and get employees back to work. Embedded remote desktop support offers voice, video, and a virtually in-person experience from your ITSM platform.
Personalize customer service
One click enables the agents in your contact center to walk customers through an embedded voice, video calling, and screen sharing experience—just like in-person.
Sell more effectively
Give your eCommerce business a more personal touch. ScreenMeet integrates into your current CRM and Contact Center to deliver live voice, video, and cobrowsing.
Customer success is on us.
Go from start to complete digital
transformation in record time.
Every subscription includes a ScreenMeet customer success team. You’ll have dedicated Customer Success Managers to onboard you easily, monitor your progress, and check in along the way to mark key milestones.
With an average of 20+ years of experience and a 4.8 out of 5 customer satisfaction rating, you’ll receive 24/7 Support, 365 days a year. You’ll also get complete product documentation, as well as custom and recorded training.
Customer success is on us.
Go from start to complete digital transformation in record time.
Every subscription includes a ScreenMeet customer success team. You’ll have dedicated Customer Success Managers to onboard you easily, monitor your progress, and check in along the way to mark key milestones.
With an average of 20+ years of experience and a 4.8 out of 5 customer satisfaction rating, you’ll receive 24/7 Support, 365 days a year. You’ll also get complete product documentation, as well as custom and recorded training.
Modernizing global companies.
Over 50,000 agents.
400+ million end-users.
And the praise keeps on coming.
Industry leaders have our backs.
ServiceNow invests in ScreenMeet
Salesforce Ventures invests in ScreenMeet
Be on the same page as your employees and customers... literally.
Transform online support experiences with ScreenMeet.
Simplify agents’ workflow.
We embed our remote support solution in ITSM, CRM, and Contact Center user interfaces for a truly seamless agent experience. Our integrations include ServiceNow, Salesforce, Microsoft Dynamics 360, TalkDesk, Tanium, Genesys, and more.
Deliver excellent support
Solve IT issues flawlessly and get employees back to work. Embedded remote desktop support offers voice, video, and a virtually in-person experience from your ITSM platform.
Personalize customer service
One click enables the agents in your contact center to walk customers through an embedded voice, video calling, and screen sharing experience—just like in-person.
Sell more
effectively
Give your eCommerce business a more personal touch. ScreenMeet integrates into your current CRM and Contact Center to deliver live voice, video, and cobrowsing.