Increase First Contact Resolution by 35% by delivering better agent and customer experiences with more control over their data.
Get your employees onboarded and resolve IT issues with an experience that is almost like being in person, using voice, video, and remote control, launched right from your ITSM platform.
Rapidly connect with customers using the channel that works best for them. It’s simple to add video calling and screen sharing to facilitate the move from in-person to online interactions seamlessly to accelerate resolution times, and improve the customer experience.
When customers purchase goods or services, give them real-time digital service and sales assistance using live voice, video, or screensharing.
Replace fragmented apps with a single platform for both agents and managers. See everything at a glance and work natively within your CRM or ITSM in the browser — no switching screens needed.
Eliminate data silos and store everything in one place. With all the information you need at your fingertips, you can make educated decisions and resolve issues quickly and effectively.
ScreenMeet is SOC2 Type 2 certified. All data transmitted during a ScreenMeet session is encrypted using TLS and DTLS 1.2+ with AES-256-bit encryption. Authentication to ScreenMeet is via your existing CRM platform credentials and therefore adheres to your internal password policies.
Experience the joys of a low-maintenance, cloud-based solution that scales to your needs and builds on your existing platforms in a way that feels native. No extra software required.
Reduce time to resolution, cart abandonment rates, and operational costs. Increase agent efficiency, revenue streams, and CSAT scores.
We’re passionate about helping you provide your employees and customers with the best remote support possible.
Since 2016, our team of cloud and customer support veterans have worked to provide organizations like yours with better real-time online experiences.
Global 2000 Enterprises across multiple industry verticals are accelerating their transformation to becoming digital-first enterprises.
ScreenMeet’s real-time engagement platform makes it easy to leverage the existing infrastructure you already have in place.
Remote Support is where IT support takes over the end user’s computer, usually to support your internal staff. CoBrowse is more suitable for customer support and allows your agents to interact with the customer’s screen and fill out forms or annotate or circle items on a website. Note that the agent doesn’t take over the customer’s computer — they can only interact with the website on display. Live allows you to call or video conference your customers or employees in real time for a more humanized remote experience.
Yes! You can try ScreenMeet at no cost and risk-free for up to 14 days — no strings attached. In the meantime, we’ll work with your team to complete the technical and INFOSEC reviews.
As a browser-based cloud solution, ScreenMeet is platform-agnostic. That means it can embed seamlessly within your existing CRM or ITSM.
We customize the demo based on your specific needs. It won’t take too much of your time, either: the demo is only 10-15 minutes.
Check out our Resources library, where you can read our blog, download eBooks, watch webinars, and more.
Transform online support experiences with ScreenMeet.