25,000+
agents worldwide rely on ScreenMeet to deliver superior support experiences
500+ million end-users
receive faster, more efficient support through our platform-native approach
85% of our revenue
comes from Fortune 500 enterprises that have moved beyond legacy remote support tools
100s of global enterprises
have transformed their support operations with ScreenMeet's embedded solutions
ScreenMeet delivers the only remote support solutions built directly into ServiceNow, Salesforce, and Tanium. We eliminate the inefficiencies of legacy tools by creating seamless support experiences that live where your teams already work.
History of ScreenMeet
We're On A Mission To Modernize Enterprise Support For All
At ScreenMeet, we believe the future of enterprise support lies in platform-native integration, not bolted-on solutions. While legacy remote support tools force agents to juggle multiple applications and workflows, we've built the first truly integrated support platform that works entirely within your existing business systems.
Why does something as simple as sharing a screen take five steps, three plugins, and a frustrated customer?
In 2015, our co-founders Ben Lilienthal and Eugene Abovsky watched enterprises struggling to deliver seamless support experiences. Teams were using ServiceNow and Salesforce to manage customer relationships, but when it came to remote support, they had to switch to completely separate tools like TeamViewer or Bomgar. The result? Context switching, documentation gaps, security concerns, and frustrated agents.
We saw an opportunity to fundamentally reimagine remote support. Instead of building another standalone tool, we asked a different question: What if remote support lived natively within platforms businesses already use?
That insight led to ScreenMeet's platform-native approach. By 2018, we had signed our first Fortune 30 enterprise customer supporting 10,000 agents across 65 countries. ServiceNow loved our integrated approach so much that they replaced their legacy platform and made ScreenMeet their preferred remote support solution. Soon after, both ServiceNow and Salesforce became investors in our company.
We don't just connect to ServiceNow, Salesforce, and Tanium. We're built into them. Our solutions inherit your platform's security, authentication, and governance frameworks while automatically capturing all session data within your existing workflows. No separate logins, no context switching, no integration gaps.
ScreenMeet AI transforms every support interaction into actionable intelligence. Our advanced AI capabilities automatically generate session summaries, enhance ServiceNow's Now Assist with rich support data, and create knowledge base articles from real support interactions. We're not just replacing manual documentation — we're making every support session smarter.
Built from the ground up with enterprise security requirements in mind. SOC2 and ISO 27001 certified, GDPR compliant, with geo-fencing capabilities that let global enterprises control where session data is processed and stored. Our clean security track record stands in stark contrast to the vulnerabilities plaguing legacy remote support tools.
Meet The Team: Led By Experience, Driven By Innovation.
Our leadership team combines decades of experience in cloud computing, customer support technology, and enterprise software solutions
Ben Lilienthal
Co-Founder & CEO
Serial entrepreneur with 4 companies founded and 2 successful exits to public companies. Ben brings decades of experience in collaboration technology and enterprise software, with a proven track record of building solutions that transform how teams work together.
Eugene Abovsky
CTO & Co-Founder
Technical visionary behind ScreenMeet's platform-native architecture. Eugene's expertise in cloud-native development and enterprise integrations has enabled ScreenMeet to deliver the only truly embedded remote support solution for modern ITSM platforms.
Lou Guercia
COO
Veteran technology executive with over three decades of leadership in enterprise software, achieving six successful exits across VC- and PE-backed companies. Lou brings deep expertise in scaling operations, go-to-market execution, and customer success, with a proven record of driving growth in high-performing organizations.
Kelly Williams
VP of Customer Success
Experienced customer success leader with a strong record of building and scaling post-sales strategies that drive adoption and retention. Kelly brings decades of expertise in enterprise software and SaaS, with a proven ability to deliver measurable value and long-term customer partnerships.
Company Values & Culture
Our values are our daily practice. They guide how we hire, how we build products, and how we serve customers.
When making decisions, we ask: Are we being open, honest, and transparent? Are we choosing the best idea regardless of where it came from? Are we being responsible stewards of our resources?
This is the foundation of everything we build, every relationship we nurture, and every problem we solve. Because when values are real, they create the kind of company that customers trust, employees love, and the market respects.
We don't just build software; we craft solutions that customers love and actually want to use. We build products that feel intuitive, work reliably, and integrate seamlessly.
Technology evolves rapidly, and so do we. We invest in our team's growth, encourage experimentation, and learn from both successes and failures.
We measure what matters and act on what we measure. We're pragmatic about achieving real outcomes that advance our mission.
Trusted By The World's Most Demanding Enterprises
Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows.
We want to save time and be more efficient… We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly.
Screen sharing is a critical capability to help IT support, operations and security. With ScreenMeet’s integration within the Tanium XEM platform, our customers get industry-leading screen sharing services seamlessly integrated and just one click away.
Over 25,000 agents.
500+ million end-users.
Experience True Platform-Native Remote Support
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Product Overview
Get to know ScreenMeet Products: Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.
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