Native remote support software

Transform IT support without leaving your ITSM platform

ScreenMeet is the platform-native remote support solution that’s built in—not bolted on. Secure remote control, screen sharing, and troubleshooting capabilities that boost agent productivity, strengthen security compliance, and capture every support action automatically.

See ScreenMeet in action

Over 25,000 agents.
500+ million end-users.

Stop letting legacy tools slow you down and hold you back

Bolt-on solutions don’t provide the experiences your team need to do their best work.

Fragmentation

Legacy remote support systems operate separately from your ITSM platform, creating disconnected workflows that lack critical incident context.

Security vulnerabilities

InfoSec and SecOps teams face ongoing concerns about security vulnerabilities and compliance risks created by legacy remote support systems.

Tool sprawl

Complex platform management, high maintenance overhead, and redundant processes consume time and budget. Nearly 40% of expensive licenses remain unused.

Constant context switching

Support agents waste up to 30% of their time switching between applications instead of resolving customer issues efficiently.

Technology friction

Disconnected support tools add unnecessary complexity that reduces agent productivity and slows incident resolution times.

Double-work

Manual session documentation after every incident wastes time and creates inconsistent records and weak knowledge management.

ScreenMeet solves what other solutions miss

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Platform-native integration

Experience remote support that lives inside your ITSM platform

All session activity automatically documented within the incident or ticket
Zero separate agent installations required
Enhanced desktop telemetry that powers your AI workflows

Modern agent experience

Eliminate tab-switching and boost agent satisfaction

Work entirely within your ITSM platform
Lightweight client works over any network, even without VPN
Streamlined workflow reduces resolution time by up to 30%

Enterprise-grade security

Meet the highest security standards with confidence

SOC2, ISO27001 certified with GDPR compliance and EU-US Data Privacy Framework adherence
Configurable data and file storage locations for regional compliance
Detailed consent tracking and comprehensive audit trails for security teams

Purpose-built for IT support

Tools designed specifically for IT troubleshooting

Remote system information gathering saves diagnostic time
AI-powered session summaries eliminate documentation overhead
Advanced toolkit includes custom scripts, registry editors, and unattended support

We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly. That's what we have with ScreenMeet.

Liran Danie,

Employee Experience Innovation at ServiceNow

Experience true platform-native remote support

Request a Demo and discover why leading IT organizations are making the switch from TeamViewer, Bomgar, and other legacy solutions.

Request Your Demo Today

The complete IT support solution

Session management

Remote access, control, & screen sharing directly from your ITSM platform
Unattended support for servers, meeting rooms, and critical infrastructure
Flexible collaboration options including co-browsing and live sessions

Security & compliance controls

Comprehensive consent tracking with customizable terms and full audit trails
Geo-fencing capabilities to control where sessions are processed and data is stored
Configurable documentation settings with custom storage locations for compliance requirements

Integrations & automation

One-click launch from ServiceNow, Salesforce, or Tanium interfaces
Automatic documentation of all session activities directly in incidents or tickets
Role-based access controls based on your existing ITSM permission framework

AI-powered productivity

AI session summaries automatically generate comprehensive case notes
Agent Assist provides real-time troubleshooting recommendations
System information collection captures diagnostic data with no manual effort

Native integration = better support

ScreenMeet's platform-native architecture delivers transformative benefits across your entire organization. Unlike legacy tools that force agents to juggle multiple applications, ScreenMeet works directly within ServiceNow, Salesforce, and Tanium to create seamless workflows that enhance productivity, strengthen security, and maximize your existing platform investments.

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IT leaders

Improve operational efficiency, reduce resolution time by up to 30%, increase first-call resolution rates, and support every device across your org. Support for desktop PCs, Mac, Linux machines, mobile devices on both iOS and Android, plus unattended devices and endpoints of all types.

Platform owners

Maximize your investment in ServiceNow, Salesforce, or Tanium. Simplify administration, permissions, authentication and licensing. Never worry again about external tools, unused seats, or unauthorized remote sessions.

SecOps

Enterprise security features and compliance come standard. Full control over access, compliance, data, and storage. Complete audit trails that you can't get from legacy remote desktop solutions or standalone remote access software.

Agents

Streamlined support workflows, a complete support toolkit, and AI-powered assistance with real-time troubleshooting recommendations and automatic documentation. Plus features to collaborate with other agents, automate critical actions, and everything else you need to provide exceptional IT support.