How does ScreenMeet integrate with Tanium?
ScreenMeet is fully embedded within the Tanium console, not just connected to it. This native integration allows you to launch remote control sessions with a single click directly from your Tanium workflows, without switching applications or requiring separate credentials.
Does ScreenMeet generate AI summaries for Tanium sessions?
Yes. Every ScreenMeet Screen Sharing session on Tanium automatically produces a structured AI Summary covering the steps taken, tools used, and resolution path, visible directly in the Tanium console with no setup step for the technician.
How does AI Summary relate to Tanium Atlas and Autonomous IT?
AI Summary supplies Tanium Atlas with the human-validated context it needs to safely recommend fixes across a fleet, in the form of a documented, structured record of what a technician tried and confirmed resolved, not just device-state telemetry. Fleet-wide remediation itself runs through Tanium Atlas and requires its associated entitlements.
What are the deployment requirements for ScreenMeet with Tanium?
ScreenMeet requires zero infrastructure deployment. The cloud-native architecture means there's nothing to install on your servers, and the remote support component only loads on endpoints when needed. It leverages your existing Tanium agent and automatically unloads when sessions end, leaving no persistent footprint.
Can ScreenMeet access endpoints without user permission?
Yes, ScreenMeet for Tanium supports both attended and unattended access modes. Attended mode requires the endpoint user to accept the connection, while unattended mode allows authorized IT and security personnel to access endpoints without user permission—ideal for server management, after-hours remediation, or addressing security incidents.
How does ScreenMeet maintain security and compliance?
ScreenMeet is SOC2 Type 2 and ISO 27001 certified, with end-to-end encryption using TLS/DTLS with AES-256-bit encryption. It leverages Tanium's existing authentication and role-based access controls, with comprehensive audit trails for regulatory compliance. All session data can be automatically documented in ServiceNow for complete visibility.
Can multiple technicians join the same remote session?
Yes, multiple Tanium console operators can join an endpoint screen sharing session, but only one operator at a time can take control. This allows for collaborative troubleshooting and knowledge transfer between team members or escalation between L1 and L2 support without disconnecting from the endpoint.
Does ScreenMeet work with both Windows and Mac endpoints?
Yes, ScreenMeet provides cross-platform support for both Windows and Mac environments. For Windows, both attended and unattended modes are supported. For Mac, only attended mode is currently supported, and the endpoint user must grant the appropriate permissions.
Can session data be automatically documented?
When paired with ServiceNow, ScreenMeet automatically documents all session details in your incident records. Screenshots, actions taken, and resolution steps are captured without manual effort—ensuring complete audit trails while freeing technicians to focus on solving problems instead of documenting them.
How is ScreenMeet licensed with Tanium?
ScreenMeet is licensed on a per-operator basis, where each Tanium console operator who establishes screen sharing sessions counts as an active license. Each operator can create unlimited concurrent screen sharing sessions with endpoints. Contact your Tanium representative for specific pricing details.
Can we use ScreenMeet to help deploy or fix the Tanium Client?
Yes, ScreenMeet can establish connections with endpoints that don't have a Tanium Client installed. This is particularly useful for troubleshooting Tanium Client installation issues or for providing remote support during the initial deployment process.
