Over 25,000 agents.
500+ million end-users.

AI service desk software that Powers Your Agentic Outcomes

Accelerate AI transformation across your support operation with closed-loop session data, effortless documentation, and integrated with your service platform.

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For modern support teams, AI isn’t an afterthought

Legacy support tools treat AI like it’s “nice to have” rather than essential to doing business. This leaves you with half-baked solutions and sometimes-helpful AI integrations.

But not with ScreenMeet.

Two AI products, one integrated solution

ScreenMeet AI Summarization for Remote Support

End "issue fixed" documentation—for good.

Automatically transform support sessions into comprehensive notes and summaries. Extend the functionality of Now Assist and Einstein Copilot with effortless and complete resolution details, enabling precision-crafted knowledge base articles and increased self-service resolutions.

ScreenMeet AI Assist For remote support agents

Never guess again.

Deliver instant, contextual troubleshooting recommendations directly within ServiceNow during live sessions. AI-powered guidance reduces escalations, accelerates resolution times, and enhances agent confidence for both technical and customer support scenarios.

AI Summarization for Remote Support: Turn documentation into your team’s superpower

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Native CRM and ITSM integration

Seamlessly add AI-generated summaries to ServiceNow incidents or Salesforce cases.

Comprehensive notes added directly to the CRM or ITSM platform.
Supports custom fields for resolution methods, root causes, and next steps
Complete audit trails for compliance and quality assurance

Complete session documentation

Capture step-by-step notes on troubleshooting and resolution methods with zero agent effort.

Documents all troubleshooting steps, commands, and resolution methods
Human-readable summaries that detail exactly how issues were fixed
Works for both technical IT support and customer service interactions

Unlock the power of Now Assist and Einstein Copilot

ScreenMeet AI creates the detailed session summary data you need to power AI transformation across your support team.

Instant session summaries with step-by-step action notes
Advanced desktop telemetry data for high-resolution incident handling
Complete visibility, with no data gaps or missing details

Smart deflection for smarter support

Connecting with Now Assist and Einstein Copilot, transform ScreenMeet’s session insights into valuable content for self-service and agent training.

One-click knowledge base content from detailed session data
Increase self-service adoption and success rates
Eliminate unnecessary incidents and cases, reducing ticket volume
Support agent training, and upskilling

AI Assist: Your agent’s new best friend

Real-time guidance

Provide agents with instant troubleshooting answers to technical questions during live sessions.

Step-by-step guidance for resolving technical issues
Contextual recommendations based on the specific environment

Context-aware responses

Deliver guidance specific to the operating system and environment being supported.

Eliminate time spent searching knowledge bases and documentation
Reduce average handle time through faster problem identification

Escalation reduction

Empower your frontline agents to resolve complex issues independently with intelligent assistance.

Help tier-1 agents solve more issues without involving specialized resources
Improve recommendations based on previous resolutions across your organization

See ScreenMeet's AI in Action

ScreenMeet’s Session Data is foundational to your Agentic future

Complete contextual understanding

Build the structured data foundation needed for truly autonomous AI operations.

Capture the full environment and context of Remote Support interactions
Document not just what was fixed, but how and why it worked
Provide AI agents with the situational awareness needed for confident action

Continuous learning architecture

Create a dynamic knowledge ecosystem that evolves with every support session.

Create a virtuous cycle with human interaction improving AI capabilities
Transform tacit knowledge into explicit, structured data assets
Build a self-improving support ecosystem that gets smarter over time

Enterprise-ready AI data pipeline

Unlock the full value of your AI infrastructure while maintaining enterprise-grade security.

Feed ServiceNow Now Assist and Salesforce Einstein with high-quality support intelligence
Maintain complete control over your AI data with flexible LLM selection
Implement robust governance with comprehensive audit trails and data privacy controls

Ready to transform your support experience?

Modernize your support operations with platform-native, AI-first tools.

Discover why leading teams choose ScreenMeet.

Request your demo today

Support for every support team

IT service management

Remote employee troubleshooting
Unattended IT ops and device management
Onboarding, offboarding, & asset provisioning
Security incident response

Learn more about ScreenMeet for IT help desk

Customer support

Product technical support
SaaS application support
Mobile app troubleshooting
Account management assistance

Learn more about ScreenMeet for customer support