Over 25,000 agents.
500+ million end-users.
Eliminate documented vulnerabilities, reduce costs by 40-60%, and deliver 3x higher agent adoption through seamless ServiceNow, Salesforce, and Tanium integration.
ScreenMeet was built from the ground up for enterprise security with SOC 2 and ISO 27001 certifications, comprehensive audit trails, and configurable geo-fencing capabilities. TeamViewer's consumer-focused architecture carries documented security incidents and vulnerability histories that expose organizations to ongoing risks, while their consumer account system creates additional attack surfaces that enterprise security teams cannot fully control.
Platform-native integrations with ServiceNow, Salesforce, and Tanium interfaces. ScreenMeet eliminates the context switching and integration complexity that TeamViewer's consumer software creates in enterprise environments. ServiceNow Platform Owners report 3x higher usage rates because agents work within familiar workflows, while TeamViewer forces separate application management that undermines platform investments.
ScreenMeet AI Summarization for Remote Support generates comprehensive session notes directly within your ServiceNow incidents and Salesforce cases, seamlessly integrating with Now Assist and Einstein Copilot to enhance existing AI investments. While TeamViewer has introduced separate AI tools, these operate outside your platform workflows, creating additional systems to manage and manual sync overhead between tools.
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TeamViewer's consumer-focused architecture exposes organizations to documented security incidents and vulnerability patterns that enterprise security teams cannot fully mitigate. ScreenMeet eliminates these risks with enterprise-focused security architecture, comprehensive compliance frameworks, and a clean track record that gives security teams confidence in your remote support strategy.
Stop forcing consumer software to work within enterprise workflows that create data silos and frustrated agents. ScreenMeet works natively within your existing ServiceNow, Salesforce, or Tanium interface, inheriting workflows and governance frameworks you've already established while providing seamless user experiences that drive significantly higher adoption rates.
Address the compliance gaps that consumer-grade documentation creates, where session details remain in separate systems outside your governance frameworks. ScreenMeet AI Summarization automatically generates comprehensive session summaries within your existing workflows, transforming fragmented AI tools and manual sync processes into enterprise-class automated documentation and audit trails you can use to accelerate AI adoption across your org.
Eliminate scalability constraints. ScreenMeet's purpose-built enterprise architecture supports global operations with configurable compliance controls, unlimited concurrent users, and platform governance integration without the workarounds required for consumer software deployment.
Don’t settle for basic features. Get a future-proof platform that’s purpose-built to meet the needs of evolving enterprises and provides the tools to create an exceptional support experience.
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See how ScreenMeet delivers better security, higher agent satisfaction, and lower total cost of ownership than legacy remote support tools.
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Frequently asked questions
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Platform-native support tools deliver measurably better results than legacy alternatives. See exactly how ScreenMeet can improve your support operations while maximizing existing ITSM and CRM platform investments.
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How does ScreenMeet's security compare to TeamViewer's consumer-grade approach?
ScreenMeet provides enterprise-grade security through purpose-built architecture with SOC 2 and ISO 27001 certifications, comprehensive audit trails, and configurable data residency controls. TeamViewer's consumer origins create security risks through consumer account systems, documented vulnerability patterns, and architecture designed for individual users rather than enterprise security requirements.
Why should we replace TeamViewer when our agents are familiar with it?
TeamViewer's consumer interface forces agents to work outside platform workflows, creating productivity losses and compliance gaps. ScreenMeet's platform-native design means agents work within interfaces they already know well, requiring less training while providing superior functionality through integrated workflows and automated documentation.
Will our agents adapt easily from TeamViewer's familiar interface?
ScreenMeet's platform-native design actually reduces training requirements and increases ease of use since agents work within user-friendly interfaces they already know well. The transition eliminates the workflow disruption that TeamViewer's separate consumer interface creates, while providing more intuitive workflows that improve the agent experience and productivity.
Will we lose functionality by moving away from TeamViewer?
ScreenMeet provides all essential remote support capabilities while adding AI automation, native platform integration, and modern security features that BeyondTrust cannot match. Organizations typically gain functionality through platform-native workflows, intelligent session documentation, and seamless integration with existing governance frameworks.
Can ScreenMeet handle our enterprise requirements that TeamViewer struggles with?
ScreenMeet was designed specifically for enterprise environments with native platform integration, comprehensive governance controls, and enterprise-grade compliance capabilities. TeamViewer's consumer origins require complex workarounds for enterprise features, while ScreenMeet provides purpose-built enterprise functionality through platform inheritance.
What's the real impact of switching from TeamViewer's consumer model?
Organizations typically see immediate improvements through eliminated security risks, streamlined workflows, and automated documentation. Agent productivity improves by 30% through platform-native workflows and AI automation, while security teams gain confidence through enterprise-grade architecture and comprehensive audit capabilities.
How does ScreenMeet's AI integration compare to TeamViewer's capabilities?
ScreenMeet AI generates comprehensive session documentation directly within ServiceNow incidents and Salesforce cases, integrating seamlessly with Now Assist and Einstein Copilot. While TeamViewer has launched AI features like Session Insights, these operate as separate tools outside your platform workflows, forcing agents to manage multiple systems and manually transfer data between tools.
How does ScreenMeet handle global operations better than TeamViewer?
ScreenMeet provides global enterprise infrastructure with configurable geo-fencing for compliance, comprehensive data residency controls, and platform governance that scales across worldwide operations.
Our customer success team is here to help maximize your platform investment and support deployment success.
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