Replace BeyondTrust's expensive, appliance-based remote support with a platform-native solution that works where you do

Why should we replace BeyondTrust (Bomgar) when it seems to be working?

ScreenMeet is the only platform-native remote support solution that’s fully integrated within ServiceNow, Salesforce, and Tanium. Bomgar’s “bolt-on” solution creates hidden operational costs through infrastructure maintenance, forced upgrades, and manual integration overhead. Beyond these operational burdens, appliance-based solutions expose organizations to capacity constraints and geographic limitations while forcing agents to maintain separate workflows that reduce productivity and create data fragmentation.

Can ScreenMeet integrate with our ServiceNow investment as seamlessly as promised?

ScreenMeet operates as a native ServiceNow application, inheriting your existing authentication, role-based access controls, and governance frameworks. All session data automatically populates incident records without the manual sync processes. ScreenMeet feels like a natural platform feature rather than a separate appliance requiring independent management.

How does ScreenMeet handle the enterprise security requirements that drove us to Bomgar originally?

ScreenMeet provides superior enterprise security through modern cloud architecture that inherits the security framework from your ITSM or CRM platform, comprehensive audit trails, and configurable data residency controls. You get better security capabilities than appliance-based solutions while eliminating the infrastructure vulnerabilities and maintenance complexity that create ongoing security risks.

How does ScreenMeet's AI enhance our existing platform investments compared to BeyondTrust (Bomgar)?

ScreenMeet AI generates comprehensive session documentation directly within ServiceNow incidents and Salesforce cases, seamlessly integrating with Now Assist and Einstein Copilot. This platform-native approach means you unlock the full value of your ITSM platform and its AI capabilities. Bomgar offers no native AI capabilities, leaving agents to manually document sessions and transfer data between systems, creating administrative overhead that undermines productivity.

How does ScreenMeet's AI integration compare to what we might expect from BeyondTrust in the future?

ScreenMeet's AI capabilities are purpose-built for platform integration, working directly with Now Assist and Einstein Copilot to enhance your existing AI investments. BeyondTrust (Bomgar) fundamentally cannot provide this level of platform AI integration, meaning any future AI capabilities would operate in isolation from your primary workflows and governance frameworks.

What's the real business impact of switching from BeyondTrust (Bomgar)?

Organizations typically see immediate operational improvements through eliminated infrastructure overhead and streamlined workflows. Agent productivity improves by 30% through the elimination of context switching and AI Summarization that documents session details automatically. Most importantly, you maximize existing platform investments by adding native capabilities rather than maintaining separate appliance infrastructure, delivering measurable business value within the first quarter.

Will we lose functionality by moving away from BeyondTrust's established platform?

ScreenMeet provides all essential remote support capabilities while adding AI automation, native platform integration, and modern security features that BeyondTrust cannot match. Organizations typically gain functionality through platform-native workflows, intelligent session documentation, and seamless integration with existing governance frameworks.

How does ScreenMeet's pricing compare to our BeyondTrust total cost of ownership?

ScreenMeet's active-user pricing typically reduces costs by 40-60% compared to BeyondTrust's concurrent licensing plus infrastructure overhead. You eliminate appliance hardware costs, maintenance fees, upgrade expenses, and the ongoing operational overhead of managing separate systems while gaining superior functionality and platform integration.

How does moving from BeyondTrust appliances to ScreenMeet actually work in practice?

ScreenMeet deployment involves installing native applications within your existing platforms—no infrastructure changes required. Your BeyondTrust appliances continue operating during transition, allowing gradual migration as agents naturally adopt more efficient platform-native workflows. 

How quickly can we transition from BeyondTrust without disrupting operations?

ScreenMeet deployment takes under 30 minutes through your platform's native app store. Most organizations complete full migration within 30-45 days while reducing operational complexity.