Why should we replace tools that seem to be working for our organization?

Legacy remote support tools carry significant security and operational risks that compromise modern IT operations. These solutions expose organizations to documented security incidents and ongoing vulnerabilities while forcing agents to maintain separate applications that reduce productivity. Beyond security concerns, legacy architectures create data fragmentation that undermines your ITSM platform investments and complicates compliance efforts.

How does ScreenMeet address the compliance challenges our security team faces?

ScreenMeet provides comprehensive audit trails, consent tracking, and configurable data storage locations with geo-fencing capabilities to meet global compliance requirements. All session activities are logged within your existing platform governance, eliminating compliance gaps created by standalone remote support solutions. This approach gives security teams confidence in your remote support strategy while simplifying audit preparation.

How quickly can we transition without disrupting our support operations?

ScreenMeet deployment takes under 30 minutes through your platform's native app store with no agent training required since it works within familiar interfaces. Legacy tools can remain available during the transition, allowing gradual migration as agents naturally adopt the more efficient platform-native workflow. Most organizations complete a full migration within 30–60 days with zero operational disruption.

Does ScreenMeet support the unattended access our infrastructure team needs?

ScreenMeet Beam provides comprehensive unattended access for servers, meeting rooms, and critical infrastructure while maintaining platform-native integration. Unlike standalone, unattended tools, Beam sessions are logged within your ITSM platform with the same security and compliance frameworks, eliminating the administrative overhead of managing separate solutions.

How does ScreenMeet enhance our platform's AI capabilities beyond basic remote support?

ScreenMeet AI Summarization captures comprehensive troubleshooting steps, resolution methods, and session context that feeds directly into ServiceNow Now Assist and Salesforce Einstein workflows. This rich session data enables Now Assist to generate more accurate automated resolutions and knowledge base articles, improving deflection rates across your entire support operation. The detailed session summaries also provide agent training content and process optimization insights, extending AI benefits far beyond individual remote support sessions. Legacy tools provide no comparable data enrichment, leaving your platform AI operating without this valuable support interaction context.

What assurance do we have about ScreenMeet's long-term security and reliability?

ScreenMeet's modern cloud-native architecture was designed with enterprise security principles from the ground up, unlike legacy tools adapted from consumer-focused origins. Our development process includes comprehensive security testing, and our clean track record demonstrates this commitment. Platform-native integration means ScreenMeet inherits your existing security frameworks rather than introducing separate attack surfaces.

How does ScreenMeet handle our global operations and data residency requirements?

ScreenMeet provides configurable geo-fencing to control where sessions are processed and data is stored, meeting regional compliance requirements across global operations. Data can be stored in your preferred cloud environment within designated geographies. This level of data residency control eliminates compliance challenges that multinational organizations face with legacy remote support solutions.

ScreenMeet vs BeyondTrust Remote Support (Bomgar) Comparison

Why IT Leaders Are Replacing Bomgar With Platform-Native, AI-Ready Remote Support

BeyondTrust (Bomgar) represents a legacy solution for remote support.

ScreenMeet offers the full suite of remote support and remote access features your help desk team needs from modern remote support software. But the benefits go way beyond seamless remote desktop connectivity, screen sharing, and video conferencing.

Platform Integration

Bolted-on connections with manual data sync

Platform-native integration with unified workflows

AI capabilities

No AI in Remote Support.

Full AI Data Layer: AI Summarization with real-time session agentic intelligence and guidance

Security track record

A long list of critical CVEs

Clean security record with modern cloud-native architecture and SOC 2 / ISO 27001 certification

Pricing Model

Expensive concurrent licensing with forced upgrade costs

Active user pricing with 40-60% lower TCO

Deployment model

Complex appliance installations taking weeks

30-minute deployment from native app stores

Session Documentation

Manual copy-paste creates documentation gaps

Native session documentation and consent logging

Data Compliance

No geofencing controls for session routing or recording storage

Native geofencing: define exactly which region processes sessions and stores recordings to meet compliance requirements

Agent Interface

Separate desktop application requiring maintenance

Nothing to install. Modern web-based interface and agents work inside ServiceNow

Authentication

Separate credential management increasing risk

Platform RBAC inheritance with unified security

Governance

Appliance silos fragmenting IT operations

Platform governance compliance with unified oversight

Why IT leaders are abandoning BeyondTrust's outdated architecture for secure, platform-native innovation

The AI Data Layer Bomgar Can't Build

Every ScreenMeet session is captured as structured, AI-ready data automatically inside your ServiceNow incident or Salesforce case, with no agent effort. That data feeds your knowledge bases, turning your support team into an engine for agentic outcomes. Bomgar has no AI capabilities or investments in its Remote Support product, leaving your support knowledge locked in a separate console and your AI investments starved of the data they need.

Built Into ServiceNow. Not Bolted On With Endless Config Steps

ScreenMeet lives inside ServiceNow, Salesforce, and Tanium, not connected to them via APIs and separate credentials. Agents never leave their workflow. Session data writes to the incident record in real time. Governance, RBAC, and SSO are inherited from the platform you already manage. Bomgar's ServiceNow integration requires manual setup, extra cost, and scheduled jobs before any session note reaches your ITSM. Platform-native means zero integration debt.

9.8 CVSS Criticals vs. One Clean Record. The choice is Clear

ScreenMeet offers comprehensive audit trails, consent tracking, and configurable data storage with geo-fencing capabilities, ensuring compliance with global requirements. BeyondTrust's documented security complexities and maintenance overhead expose organizations to ongoing operational risks. ScreenMeet maintains SOC 2 and ISO 27001 certifications with modern cloud architecture designed for enterprise compliance.

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Breakup with BeyondTrust Bomgar!

What Organizations Achieve After Switching

See how teams who break up with BeyondTrust achieve astonishing results, such as:

50% increase in agent adoption of remote support tools
25-35% improvement in first call resolution
60% decrease in documentation time
75-85% accuracy from AI and virtual agents and dramatic improvement in self-service and deflection rates

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Stop Running Software With 9.8 Critical CVEs In Production.

BeyondTrust Remote Support has disclosed multiple vulnerabilities across command injection, privilege escalation, and cross-site scripting categories over the years, each requiring emergency remediation cycles. ScreenMeet eliminates this exposure entirely. There is no agent software to patch, no separate authentication layer to harden, and no endpoint footprint to defend. Your InfoSec team gets a remote support tool that shrinks the attack surface instead of adding to it.

Your ServiceNow RBAC Already Governs ScreenMeet. From Day One.

ScreenMeet inherits your existing ServiceNow roles, permission sets, and SSO configuration automatically. Agents log in through ServiceNow, there is no separate credentialing system to manage, no additional user provisioning, and no shadow IT to govern. Bomgar requires its own authentication layer, separate from your ITSM, creating governance gaps that security teams flag and IT admins maintain indefinitely. ScreenMeet works within the governance framework you already built and trust.

Every Session Builds Your AI Data Layer. Automatically.

Bomgar might log session data to its own console. ScreenMeet writes structured resolution intelligence directly into ServiceNow incidents. Every step, every fix, every outcome, and without agents typing a word. That structured data becomes the foundation that powers your knowledge bases and improves deflection. Over time it compounds knowledge, accelerates onboarding, and enables agentic support outcomes that no legacy tool can approach. Your AI investments are only as good as the data feeding them. ScreenMeet makes sure you're ready.

Handle More Volume Without Adding Headcount Or Tools.

ScreenMeet's AI Data Layer doesn't just document what happened, it makes the next session faster. As resolution data accumulates inside ServiceNow, knowledge base articles refreshed, agents receive AI Assist guidance mid-session, and virtual agents deflect tickets before they open. Organizations using ScreenMeet AI Summarization have run over 10,000 QA reviews per month from structured session data, held headcount flat through attrition, and saved 2–10 minutes of documentation time per session per agent. That compounding efficiency is impossible when your session data lives in a separate tool.

The Agentic Support Era Is Coming. Only One Tool Is Ready For It.

Agentic AI requires structured, trusted resolution data to function. ScreenMeet builds that data layer automatically inside the platforms where your AI already lives: ServiceNow, Salesforce, Tanium. Tools like Bomgar, which have made no AI investment in their remote support product, cannot feed the agentic workflows your organization is building toward. ScreenMeet is not a remote support tool that happens to have AI. It is the AI data foundation that makes modern support operations possible.

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See how ScreenMeet delivers better security, higher agent satisfaction, and lower total cost of ownership than legacy remote support tools.

Frequently asked questions

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‍Platform-native support tools deliver measurably better results than legacy alternatives. See exactly how ScreenMeet can improve your support operations while maximizing existing ITSM and CRM platform investments.

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Why should we replace BeyondTrust (Bomgar) when it seems to be working?

ScreenMeet is the only platform-native remote support solution that’s fully integrated within ServiceNow, Salesforce, and Tanium. Bomgar’s “bolt-on” solution creates hidden operational costs through infrastructure maintenance, forced upgrades, and manual integration overhead. Beyond these operational burdens, appliance-based solutions expose organizations to capacity constraints and geographic limitations while forcing agents to maintain separate workflows that reduce productivity and create data fragmentation.

Can ScreenMeet integrate with our ServiceNow investment as seamlessly as promised?

ScreenMeet operates as a native ServiceNow application, inheriting your existing authentication, role-based access controls, and governance frameworks. All session data automatically populates incident records without the manual sync processes. ScreenMeet feels like a natural platform feature rather than a separate appliance requiring independent management.

How does ScreenMeet handle the enterprise security requirements that drove us to Bomgar originally?

ScreenMeet provides superior enterprise security through modern cloud architecture that inherits the security framework from your ITSM or CRM platform, comprehensive audit trails, and configurable data residency controls. You get better security capabilities than appliance-based solutions while eliminating the infrastructure vulnerabilities and maintenance complexity that create ongoing security risks.

How does ScreenMeet's AI enhance our existing platform investments compared to BeyondTrust (Bomgar)?

ScreenMeet AI generates comprehensive session documentation directly within ServiceNow incidents and Salesforce cases, seamlessly integrating with Now Assist and Einstein Copilot. This platform-native approach means you unlock the full value of your ITSM platform and its AI capabilities. Bomgar offers no native AI capabilities, leaving agents to manually document sessions and transfer data between systems, creating administrative overhead that undermines productivity.

How does ScreenMeet's AI integration compare to what we might expect from BeyondTrust in the future?

ScreenMeet's AI capabilities are purpose-built for platform integration, working directly with Now Assist and Einstein Copilot to enhance your existing AI investments. BeyondTrust (Bomgar) fundamentally cannot provide this level of platform AI integration, meaning any future AI capabilities would operate in isolation from your primary workflows and governance frameworks.

What's the real business impact of switching from BeyondTrust (Bomgar)?

Organizations typically see immediate operational improvements through eliminated infrastructure overhead and streamlined workflows. Agent productivity improves by 30% through the elimination of context switching and AI Summarization that documents session details automatically. Most importantly, you maximize existing platform investments by adding native capabilities rather than maintaining separate appliance infrastructure, delivering measurable business value within the first quarter.

Will we lose functionality by moving away from BeyondTrust's established platform?

ScreenMeet provides all essential remote support capabilities while adding AI automation, native platform integration, and modern security features that BeyondTrust cannot match. Organizations typically gain functionality through platform-native workflows, intelligent session documentation, and seamless integration with existing governance frameworks.

How does ScreenMeet's pricing compare to our BeyondTrust total cost of ownership?

ScreenMeet's active-user pricing typically reduces costs by 40-60% compared to BeyondTrust's concurrent licensing plus infrastructure overhead. You eliminate appliance hardware costs, maintenance fees, upgrade expenses, and the ongoing operational overhead of managing separate systems while gaining superior functionality and platform integration.

How does moving from BeyondTrust appliances to ScreenMeet actually work in practice?

ScreenMeet deployment involves installing native applications within your existing platforms—no infrastructure changes required. Your BeyondTrust appliances continue operating during transition, allowing gradual migration as agents naturally adopt more efficient platform-native workflows.

How quickly can we transition from BeyondTrust without disrupting operations?

ScreenMeet deployment takes under 30 minutes through your platform's native app store. Most organizations complete full migration within 30-45 days while reducing operational complexity.

ScreenMeet vs. BeyondTrust Bomgar