Solutions for IT Support

ScreenMeet's in-platform applications are designed to help your IT Help Desk support hybrid work and make it easy to provide service to employees, whether they are in the office or working from home.

Engage your employees and agents more efficiently with ScreenMeet as a seamless extension of your existing IT Service Delivery Platform.

View ServiceNow Case Study

ScreenMeet for IT Help Desk Remote Support

Diagnose and Resolve IT Issues in Real Time

ScreenMeet’s unique combination of video calling, screen share, and remote desktop functionality lets you quickly diagnose hardware and software issues with no frustration.

Everything is done seamlessly inside of your existing IT Help Desk ticketing system. There’s no need to create additional user accounts or have concerns about where your data is being stored. Everything goes back to your existing system of record!

Launched in-platform, with no downloads, and authenticated within the platform, it is truly a seamless experience for both your agent and employee. Get your employees onboarded and resolve IT issues with an experience that is almost like being in person, using voice and video, launched right from your ITSM platform.

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Transform Your IT Support with a Virtual Tech Bar

Imagine having your own virtual “Genius” tech bar for your company and employees!

By adding visual support through Live + remote desktop through Remote Support, you can provide a virtual tech support center inside your ITSM.

Key benefits of a virtual tech bar:

Use mobile camera as remote eyes in addition to full desktop access
In-platform integration with any Task or Interaction
Supports any digital engagement channel, such as ServiceNow’s Virtual Agent

Key Benefits of ScreenMeet for IT Support:

Remote Desktop Support functionality to support hybrid work and WFH

Delivered as a seamless extension of your existing IT Service Delivery Platform

Fully secure. All account credentials and data use your existing IT platform

Much faster time to resolution, happier agents and employees!

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Testimonials

It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

Now we can connect to anybody as if we were there face-to-face to help support them. We’re able to get people up and running faster.

Waqas Mahmud, Senior Mgr of IT and Services

Ontario Teachers' Pension Plan (OTPP)

We also saw a 35% increase in first call resolution. When you can see what your customers are seeing, you don’t need to describe it. It’s so much easier to resolve.

When you can actually show and share screens with somebody, you’re really able to teach them. And so, customers really value that learning about our platform and our products.

With ScreenMeet we’re measuring resolution time in minutes, not days.

ScreenMeet has been easy to implement, and it’s received a 4.75 from an engineer satisfaction standpoint where they really do love it because it just works. And that’s huge.

Fix your IT issues effectively to keep your team productive!

Transform online support experiences with ScreenMeet.

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