No matter what workflow you’re looking to transform for an improved service experience, ScreenMeet makes it easy to add voice, video, screen sharing, cobrowsing, and remote desktop takeover to any ServiceNow deployment.
Integrated deeply into ServiceNow, it can be used with all three major workflows (ITSM, CSM and HRSD). ServiceNow uses ScreenMeet for both their IT Help Desk as well as Customer Support. Hear directly from ServiceNow in this case study webinar.
Increase Employee Satisfaction by Transforming the Work from Home Experience
Create seamless remote IT support experiences to get employees who are working from home up and running faster.
Easily onboard and support remote employees with a frictionless, real-time engagement platform.
Sound impossible? With ScreenMeet, it’s not! With a seamless in-platform experience, a single login and no additional apps to download, IT staff can provide a better service experience to remote employees, increasing employee satisfaction and streamlining the support process.
Watch this short video to hear from ServiceNow why their Help Desk Employees "can't live without" ScreenMeet.
Create A Virtual Tech Bar with ScreenMeet + ServiceNow ITSM!
Add ScreenMeet to ITSM and digitally transform your IT support with a ServiceNow “Virtual Tech Bar”, leveraging ScreenMeet Remote Support + Live, to offer the next level of IT support, launched in-platform. Neither the agent nor the employee ever needs to leave the IT Workflow!
Imagine being able to:
- Use a mobile camera as remote eyes in addition to having full desktop access
- Have in-platform integration with any Task or Interaction, automatically recording, downloading, and saving the incident.
- Support any ServiceNow Digital Engagement Channel e.g. Virtual Agent
Hear from this ScreenMeet customer the benefits of switching to ScreenMeet Remote Support for their IT Help Desk.
Enhance Customer and HR Workflows
Modernize and optimize Customer and HR workflows with virtual-first engagement using video chat, cobrowsing, and screen sharing—all without leaving ServiceNow’s interface—to enter a truly personalized, interactive session.
All authentication and session details are automatically stored into ServiceNow, which allows your IT team to connect faster and accelerate issue/case resolution time while providing a seamless experience.
Watch Video: ScreenMeet for Customer Workflows
Try ScreenMeet for ServiceNow for Free
Available on the ServiceNow Store, ScreenMeet leverages ServiceNow’s Authentication and data security to provide you with the enterprise-level security and data protection you expect from your Enterprise-grade software vendors.
Visit the ServiceNow Store to download a free trial.
While ScreenMeet can be deployed inside of any ServiceNow object, it is used mainly inside of Incidents, Cases, and Agent Workspace.
Contact us to schedule a discovery call then sign up to get a free trial.
Key Benefits of ScreenMeet with ServiceNow
Improved ability to support employee and customer remote and hybrid workforce
Users stay “In-Platform” never having to leave ServiceNow when using ScreenMeet
All authentication and session details are automatically stored into ServiceNow providing a seamless experience.
Reduce operating costs and improve productivity with faster session connections and automatic session recording.
Clients & Partners
It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.
Liran Daniel, Employee Experience Innovation Manager
With ScreenMeet’s capabilities, Zenni is now literally on the same page as our customers.
Jeff Huang, Director
Global Customer Success Operations
We also saw a 35% increase in first call resolution. When you can see what your customers are seeing, you don’t need to describe it. It’s so much easier to resolve.
ScreenMeet has been easy to implement, and it’s received a 4.75 from an engineer satisfaction standpoint where they really do love it because it just works. And that’s huge.
With ScreenMeet we’re measuring resolution time in minutes, not days.
When you can actually show and share screens with somebody, you’re really able to teach them. And so, customers really value that learning about our platform and our products.
ScreenMeet is another unicorn we’ve all been chasing for a long time in customer services, the single pane of glass for the agent.
Ready to Radically Improve Your Service Experience with ScreenMeet and ServiceNow?
Transform online support experiences with ScreenMeet.