Unresolved Issues with Bomgar Piling Up?

You’ve come to the right place. Whether you’re going through a rough patch, a connectivity plateau, or feeling ghosted since Bomgar became BeyondTrust, we hear you — and we’re here for you.

Unlike Bomgar that’s still stuck in its old look and its old ways, it forgets the importance of productivity. ScreenMeet is embedded in ServiceNow so you can feel good knowing that you’ll be happily productive with the right SaaS by your side.

So break up with Bomgar. Leave its old ways, outdated look, and clunky workflow behind. We’ve got everything Bomgar offers and more—all for the same budget

Plus, we’re easy for everyone to use because our architecture isn’t stuck in the past.

Let's Talk

GUI Comparison Bomgar versus Embedded ScreenMeet

More Enterprises Switch to ScreenMeet

Imagine what the right SaaS by your side can do for business

Enterprises switch to ScreenMeet and their employees and agents are getting more done in less time and even less frustration. That's because productivity is also on your side with a seamless ServiceNow integration. So your team can use ScreenMeet Remote Support, embedded in ServiceNow, to resolve employee tickets faster.

ScreenMeet with Embedded ServiceNow Remote Support-connection

Same Old Ways, Same Old Limitations

Sure, Bomgar has been around since 2003, back before cloud computing and a globally connected workplace. It was designed for appliances, VPNs, and desktops so it didn’t need to be nimble for WFH demands, stay flexible within tech workflows, and get integrated into ITSM platforms like ServiceNow.

Then in 2018, Bomgar joined a new family of companies, BeyondTrust. Now their focus isn’t as much on serving your needs, but focusing on an entirely different category of Remote Support.

It’s no surprise that BeyondTrust customers complain about performance issues, unresponsive support, cumbersome experiences, stagnant productivity, and expensive pricing with forced upgrades. It requires a separate workflow from ServiceNow, so the customer loses even more productivity. Also, their AWS integration is not cloud-native like they’d like you to think it is.

Big picture comparison

ScreenMeet Remote Support	BeyondTrust Remote Support / Bomgar
One cockpit for Agents	Disconnected
Embedded in ServiceNow	Separate workflow from ITSM
Browser-based	Download-based
Sleek UX with fewer steps	Antiquated UX with more steps
Automated session data logging	Manual copy and paste of session data
High-quality software	Buggy software

Enterprise-grade	Slower and cumbersome
AWS Platform	On-prem and virtual appliance
Global data center footprint	Limited data center footprint
Snappy/low-latency	Lag, delay, and higher bandwidth usage
Authenticate from ServiceNow	Separate set of logins
Store data in your cloud in designated geographies	Not able to store data in designated geographies
Unlimited user capacity	Limited concurrent user capacity

ROI in 4 months	Expensive
Fast initial set-up and native integrations	Difficult initial setup and integration
Configure in 15-minutes	28-page installation guide
Easy to learn and use	High learning curve
No maintenance fees	Yearly maintenance cost increases
Support included in product subscription	High support costs
No forced upgrades	Forced and cumbersome upgrades to base software on the virtual appliance.
Transparent billing practices	Opaque billing practices
Active-user licenses	Unused named licenses
Quarterly product releases	Lack of innovation

Get Started

How Do Remote Support Features Stack Up?

Since remote support is a well-established software category that’s been around for over 20 years, a set of features and requirements come standard no matter what platform your team’s on. However, not all features are created equally. You won’t believe the difference.

ScreenMeet not only stands by a better product, we’ll even wait for you to realize it. That’s why there's no rush, no pressure. Compare for as long as you need to make a decision on what’s better for your team.

When you’re ready our Customer Success Managers will help you migrate quickly from start to finish.

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
Standard remote support features	Yes	Yes	Although the functionality may be similar, our ease of use and user experience differ entirely.
Generative AI assistant	Yes	No	Agents get real-time answers to technical issues.
Integrated Reporting	Yes	No	All remote support data available for integration into ServiceNow ITSM reporting
Free from vendor branding	Yes	No	Create a professional experience free from vendor branding.

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
Browser-based Interface	Yes	No	Zero agent downloads reduce friction for agents to use remote support and drive faster ticket resolution, making agents more productive.
Embedded in ServiceNow Interface	Yes	No	Seamless user experience. Agents don’t need to switch to another application because our solution is embedded in ServiceNow. Agents can easily access remote support from a single cockpit for one end-to-end workflow for support ticket resolution, making them more productive. BeyondTrust require agents to look at a separate screen and use a different technology workflow.
Embedded session initiation for the agent	Yes	No	Our solution is accessible directly from the ServiceNow UI, boosting agent productivity.
Automated session data logging	Yes	No	Automatic remote session logging into ServiceNow for a seamless journey. This saves time from manual tasks like copying and pasting.
Modern interface design principles	Yes	No	Our interface is clean and beautifully designed, making agents more efficient—fewer clicks to get work done.

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
Modern UX	Yes	No	Employees appreciate the clean user experience, contributing to their overall experience.
Multi-channel support	Yes	No	Employees get faster ticket resolution with our integrated approach to IT Service.
Low-latency	Yes	No	Global cloud infrastructure is closer to your end-users, producing a snappy, low-latency experience for employees and agents.
Integrated workflow for session initiation for employee	Yes	No	Our solution sends links to customers from ServiceNow, making it easy for employees to find and join, reducing effort.

Let's Talk >>

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
Role Based Access Control from ServiceNow	Yes	No	BeyondTrust requires separate login credentials, increasing security risks. Our solution lets agents use their existing ServiceNow credentials and skip logging in again to access the remote support tool.
Flexible data storage options	Yes	No	Flexible data storage options for cloud providers like AWS, Azure, and ServiceNow storage let you store data in your cloud in designated geographies. BeyondTrust doesn't provide storage options, forcing you to build them. With our solution, you can use your trusted storage environment and reduce risk—simply plug in your API keys to configure your storage.
Geo-fencing	Yes	No	Geo-location safelist configuration control. You can specify or restrict session transmission and data storage geo-locations to comply with country-specific policies.
Account Management from ServiceNow	Yes	No	Seamless and secure authentication. ScreenMeet reduces account provisioning and de-provisioning overhead. Once you’ve installed our solution in your ServiceNow instance, agents don’t need to do anything else—it just works.

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
Proven Cloud infrastructure	Yes	No	We’re built on AWS, a leader in the Gartner Magic Quadrant for Cloud Infrastructure and Platform Services for 12 years.
Unlimited user capacity	Yes	No	Our solution lets you scale your organization without ever hitting a wall.
Available in all regions	Yes	No	We comply with data residency requirements and deliver our service globally.
Low-latency	Yes	No	Global cloud infrastructure is closer to your end-users, producing a snappy, low-latency experience for employees and agents.

Get Started

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
Native integration	Yes	No	ServiceNow integration at a deeper level. Better and more robust quality integrations right out of the box mean you deploy instantly with almost no training and can access more data across technology workflows. BeyondTrust requires more time and money to customize each integration manually.
3-step installation and configuration in less than 30 minutes	Yes	No	BeyondTrust sends a 35-page installation guide and expects you to figure it out. Because our solution is deeply embedded in ServiceNow, you can configure the application in less than 30 minutes and go live super-fast.
Customer Success resources included	Yes	No	Our customer success team works with each customer to ensure their successful go-live and adoption.

Evaluation Criteria	ScreenMeet	BeyondTrust	Impact
100% Cloud Solution	Yes	No	BeyondTrust offers a mix of premise-based appliances and virtual appliances. Our solution is built on AWS, a leading cloud provider with a global data center footprint that features best-of-breed security, availability, performance, scalability, and flexibility. This means no capital expense, forced upgrades, maintenance fees, or implementation consulting fees.
Usage-based pricing	Yes	No	BeyondTrust uses a named user or concurrent user pricing, so you waste money if you buy more capacity than you use. Our active user pricing model ensures alignment with your successful use.
Customer Success	Yes	No	Our customer success team is included in your product subscription.

See why enterprises are migrating to ScreenMeet

Ready to take the first step in doing what’s better for you and your IT Help Desk Support needs? Breaking up with BeyondTrust may be the hardest part of this process, but ScreenMeet is here to help you go through the migration process with ease.

Schedule a time with a ScreenMeet Consultant to walk you through:

How to improve agent productivity
How to improve employee satisfaction
How to satisfy enterprise requirements
and what to expect from a migration that’s as quick as 30 minutes within ServiceNow.

Migrate from Bomgar - BeyondTrust to ScreenMeet Remote Support with ease

We want to save time and be more efficient… We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly.

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

Now we can connect to anybody as if we were there face-to-face to help support them. We’re able to get people up and running faster.

Waqas Mahmud, Senior Mgr of IT and Services

Ontario Teachers' Pension Plan (OTPP)

It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.

Unresolved Issues with Bomgar Piling Up?

More Enterprises Switch to ScreenMeet

Imagine what the right SaaS by your side can do for business

Same Old Ways, Same Old Limitations

Compare Bomgar to ScreenMeet for a Healthier Bottom Line

Big picture comparison

Detailed comparison

How Do Remote Support Features Stack Up?

Simply Sophisticated

Boost agent productivity

Deliver better employee experiences

Enterprise-grade

Security

Performance and availability

ROI

Faster time-to-value

Lower total cost of ownership

See why enterprises are migrating to ScreenMeet

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

Waqas Mahmud, Senior Mgr of IT and Services

Ontario Teachers' Pension Plan (OTPP)

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

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