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A Better Remote Support SaaS By Your Side

Embedded in ServiceNow IT Service Management, you not only get AWS global cloud infrastructure at your fingertips, but enterprise-grade security, and more agent satisfaction coupled with enhanced productivity.

Watch the ServiceNow video on ScreenMeet Remote Support
ServiceNow chooses ScreenMeet remote support

Enterprises Trust ScreenMeet

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Has your software kept up with the times?

Outdated remote support experiences from some vendors hold you back because they were originally built for appliances, desktops, and VPNs. So they lack the connectivity and integration necessary to be seamlessly embedded into an agent’s daily workflow. 

Breakup with Bomgar

 

outdated legacy tools
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WFH or Work From Anywhere, on any device

ScreenMeet is designed for exceptional employee experiences. As a cloud-native solution built on an AWS global infrastructure with enterprise-grade security, your agents can productively work from one single platform.
 
Watch A Self-Guided Remote Support Product Tour

Why A Better Partner Brings Out the Best In Your Business


We’ve helped IT service visionaries at top global corporations transform their help desk performance and satisfaction in record time.

 

IT Service Product Owners

ServiceNow Platform Owners
  • Improve employee experience with process and technology transformation.
  • Be a hero to IT stakeholders by activating ServiceNow-embedded ScreenMeet.
   

IT Help Desk - Directors

IT Help Desk - Vice Presidents
  • Deliver better help desk KPIs with a familiar ServiceNow experience. 
  • Achieve operational excellence and high service quality. 

 

Get Started

Top Use Cases

 

Remote Takeover

Real-time collaboration

IT Help desk agents can remotely access any employee device and seamlessly resolve tickets. 

Agents and employees work together over video, voice, screen share, and mobile camera share.

Cobrowsing

Asynchronous collaboration

Agents and employees browse together in real-time. Agents only see the intended page, not other sensitive information.

End users can video record issues with their desktop or mobile device and submit tickets to the IT Help desk. 

 

The ScreenMeet Advantage

Reduce employee downtime and interruptions by resolving issues at the earliest possible stage. You’ll be able to manage issues faster and resolve cases on a global scale — from anywhere on any desktop or mobile device (MAC, Windows, Android, iOS). Our intuitive UI will also help improve employee downtime and reduce interruptions by resolving issues at the earliest possible stage. All that time saved adds up.

Sophisticated yet simple to use

Enterprise-grade security

ROI in 4 months

Boost agent productivity.

We’re browser-based and embedded in the ServiceNow interface with zero agent downloads. Automated session data logging saves time from manual tasks. 

Secure.

All authentication and session management through ServiceNow.

Faster time-to-value.

Our native integration lets you deploy instantly with almost no training. And our customer success team is included in your subscription.

A better employee experience.

With modern UX and multi-channel support, agents launch in a single click and connect to employees in seconds thanks to our low latency global cloud infrastructure closer to your end-users. 

Higher performance and availability.

We’re built on AWS, a leader in the Gartner Magic Quadrant for Cloud Infrastructure and Platform Services for 12 years.

 

Lower TCO.

True multi-tenant cloud means no CapEx, no implementation consulting fees, no maintenance fees, no forced upgrades, and no maximum concurrent users. We offer active user-based pricing, so you don’t pay for unused licenses.

 

Download ScreenMeet from the ServiceNow Store

How It Works - 1..2..3..

  1. Go to the ServiceNow Store and install the ScreenMeet application

  2. Configure it to align with your desired agent and employee experience and give agents access via a ServiceNow role.  

  3. Change your agent workflow to start, log, and close sessions right from within ServiceNow.  

We want to save time and be more efficient… We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly.

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

Now we can connect to anybody as if we were there face-to-face to help support them. We’re able to get people up and running faster.

Waqas Mahmud, Senior Mgr of IT and Services

Ontario Teachers' Pension Plan (OTPP)

It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.

Liran Daniel, Employee Experience Innovation Manager

ServiceNow

I can say that our agents cannot live without ScreenMeet today.

Liran Daniel, Employee Experience Innovation Manager

ServiceNow