AI Summarized Notes in ServiceNow for Incident Resolution Insights - Demo Video

Ever  wonder how your Incidents get resolved? Let our AI explain the details and  take the heavy lifting off of your Agents.

• Effortlessly generate resolution and work notes from remote  support sessions using AI.
• Transform your agents into documentation experts for each  incident with just a click of a button, saving time and  resources.
• Enhance deflection by enriching your knowledge base and supplying  more data to Virtual Agent.

With AI Summarization*, your agents can say goodbye to manual  note-taking as it automatically produces superior documentation, helping you  avoid the dreaded "Done" resolution note.</p><p>Additionally, these summaries provide an insider's view of your  support process, revealing what agents are doing during sessions, identifying  more efficient methods, or highlighting when agents need additional  training.

*Patent pending