Remote Support Products for IT & Customer Support | ScreenMeet

ScreenMeet gives enterprise teams one product family for remote support, visual collaboration, AI guidance, automatic notes, and unattended IT operations. Each product works inside your current incident, case, device, or customer workflow to reduce context switching and keep complete session notes and audit trails on the ticket.

ScreenMeet extends ServiceNow, Salesforce, and Tanium rather than replacing your help desk, RMM, UEM, or endpoint platform. Explore the products below to find the right fit for your team’s workflow.

Trusted by 25,000+ technicians and 500M+ end users. Compliant with SOC 2 Type II, ISO 27001, and GDPR, with EU-U.S. Data Privacy Framework alignment. See ScreenMeet AI security and compliance.

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ScreenMeet remote support products

Remote Support

Best for: Faster, secure attended support

Works with: ServiceNow, Salesforce, Tanium

What it replaces: Standalone remote support consoles

Explore Remote Support

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Live

Best for: Fewer customer back-and-forths

Works with: Salesforce Service Cloud

What it replaces: Meeting tools

See ScreenMeet Live

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AI Summarization

Best for: Automatic, accurate documentation

Works with: ServiceNow, Salesforce, Tanium

What it replaces: Manual notes

Explore ScreenMeet AI

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AI Assist

Best for: Fewer escalations and faster fixes

Works with: ServiceNow and support workflows

What it replaces: Static checklists

See AI Assist and AI Summarization

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Beam

Best for: Secure unattended access

Works with: Tanium and ServiceNow

What it replaces: Unattended-access tools

Explore Beam

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What should enterprises look for in remote support software?

Remote support and remote access are not the same thing.

• Remote access is the connection to an approved device.
• Remote support is the full workflow around that connection: diagnosing the issue, taking control, collaborating with the user, and documenting the result on the incident or case.

Look for software that covers the whole workflow rather than just the connection.

How ScreenMeet works across ServiceNow, Salesforce, and Tanium

ServiceNow

ScreenMeet is embedded in the ServiceNow workspace. Technicians can launch support, gather device data, troubleshoot, and document the result in one place. Teams can also use AI Summarization, AI Assist, Now Assist data, RBAC, and geo-fencing.

Best fit: Internal IT support and ServiceNow teams.

See ServiceNow-native remote support

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Salesforce

ScreenMeet brings remote support, screen sharing, voice, video, and AI case notes into Salesforce. Teams can launch from a case or chat and keep work tied to the customer record. 

Best fit: Technical customer support and Salesforce Service Cloud teams.

See Salesforce remote support

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Tanium

ScreenMeet gives Tanium users one-click screen sharing and remote control. Sessions can create summaries with the tools used, device state, and resolution path. Beam adds unattended access. 

Best fit: Endpoint management, security operations, and Tanium teams.

See the Tanium integration

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Security and compliance across every platform

ScreenMeet AI gathers context, analyzes information, suggests steps, and documents the outcome, but technicians stay in control. Technician review and approved scripts keep every action bounded and auditable.

Review ScreenMeet’s security controls for additional information about AI processing, data retention, compliance, and LLM options.

Compare ScreenMeet with legacy tools

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Security and customer proof

ScreenMeet is SOC 2 Type II certified and supports ISO 27001, GDPR, EU-U.S. Data Privacy Framework requirements, storage controls, geo-fencing, consent tracking, and audit trails. 

ScreenMeet offers support for 25,000+ technicians and 500M+ end users. ServiceNow and Salesforce stories focus on in-platform support. Tanium messaging focuses on one-click endpoint support and session records.

Review ScreenMeet’s security and compliance approach

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See which remote support products fit your workflow

Talk with a ScreenMeet specialist to compare Remote Support, Live, AI Summarization, AI Assist, and Beam in your ServiceNow, Salesforce, or Tanium environment. See how platform-native support reduces context switching and improves documentation.

Schedule a Remote Support Products Demo

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Explore the ServiceNow integration, Salesforce integration, ScreenMeet AI, Beam, and comparison guide.