8 Best Co-Browsing Software for Enterprise Customer Support (2026)

A customer is halfway through a form in your portal when the chat stalls. The agent asks for a screenshot. The customer sends the wrong page, then the right page from the wrong step, and ten messages later nothing has moved.

Co browsing software exists for that moment. The agent sees the page the customer is on and guides them through it, usually with nothing for the customer to download. If you are still weighing it against screen sharing, our breakdown of co-browsing vs. screen sharing covers the differences.

Most tools on this list mask sensitive fields and need no customer download. The harder question is where the session lives, and what record it leaves, once the agent is done. Every detail in this list comes from vendor-published pages and documentation.

Best Co-Browsing Software at a Glance

8 Best Co-Browsing Software for Enterprise Customer Support in 2026

1. ScreenMeet CoBrowse

ScreenMeet fits teams for whom co-browse is one step in resolving a case, not the whole job. Its CoBrowse product sits alongside video, screen sharing and device-level remote support, delivered inside Salesforce, ServiceNow and Dynamics 365. CoBrowse is JavaScript-based and requires no downloads for the customer or the agent.

Key Features

• Native to Salesforce and ServiceNow. ScreenMeet's visual support, including Co-Browse with PII masking, is built as native functionality in Salesforce Service Cloud and ServiceNow CSM, and its Dynamics 365 integration includes cobrowse.
• The same vendor when the issue leaves the browser. Accounts with ScreenMeet Live can escalate a CoBrowse session to video chat, while Salesforce-native screen sharing and ScreenMeet Remote Support cover problems on the device itself.
• Session records on the case. Each session's details, logs, recording files and metrics can be reviewed inside Salesforce, ServiceNow, Zendesk or Dynamics.
• Laser pointer, highlighter, screenshots, independent scrolling, system info, agent invites, file transfer and remote control on request, limited to pages running CoBrowse.
• Elements tagged as sensitive are never sent to ScreenMeet's servers, password fields are excluded by default, and customers see an overlay on anything masked.
• Admin settings for link scrambling, single-tab sessions, a default recording policy and file transfers scanned for known viruses.

Pros

• SOC 2, ISO 27001 and GDPR compliance, with geo-fencing and data residency controls.
• ScreenMeet reports over 25,000 agents and more than 500 million end users.

Cons

• Remote control does not extend beyond pages running CoBrowse.
• Native mobile apps need ScreenMeet's separate Mobile SDK, which streams the app rather than co-browsing it.

Best For

Support teams on Salesforce, ServiceNow CSM or Dynamics 365 that need co-browse, video and device-level support from one vendor.

Why Is ScreenMeet Ranked First for CRM-Based Support Teams?

• The session can follow the problem. Co-browse, video and remote support come from one vendor, so the agent does not need a second vendor when the issue moves off the web page.
• The record stays on the case. Session logs, recordings and metrics are reviewable in the CRM where the case is owned.
• Sensitive data stays in the browser. Masked fields never reach ScreenMeet's servers.

2. Glance Cobrowse

Glance suits enterprises that run support from Salesforce or Genesys. It describes its co-browse technology as patented.

Key Features

• No proxy, so there is nothing for IT to install, manage or maintain.
• Salesforce reporting and Agentforce handoff. Glance records metadata for every session, associates it with the Salesforce object for use in Salesforce reports, and can auto-start a session when an Agentforce AI agent escalates to a human.
• One-click launch from Genesys Cloud CX, with session metadata available to Genesys KPI dashboards and reports.
• Field-level masking, with patented technology that keeps sensitive data in the customer's browser or app.
• Remote assistance on the web page only, with the visitor's permission, and never in other windows or applications.
• No customer download, video with multiple participants, a Mobile SDK, and SSO and SAML in the Salesforce and Genesys integrations.

Pros

• Session data feeds Salesforce and Genesys reporting.
• Sessions can start automatically on an Agentforce handoff.

Cons

• Co-browse works only on pages tagged with Glance.

Best For

Enterprises on Salesforce or Genesys Cloud CX.

3. Cobrowse.io

Cobrowse.io is a co-browse tool listed on the ServiceNow Store, suited to teams where native mobile apps or self-hosting matter.

Key Features

• Embedded in ServiceNow through Cobrowse for ServiceNow, with integrations for Salesforce, Dynamics 365, Genesys, NICE CX, Five9, Amazon Connect, Zendesk and others.
• Redaction by default for customer data, text and images.
• Hosted, private cloud or on-premise, with over 50 enterprises running their own instance.
• Support for web, Android, iOS, Windows and macOS.
• Limited remote control of a web page or app screen, plus optional full device screen sharing.
• Sessions that start by one-click connect, 6-digit code, push notification, or a link sent by SMS or email.

Pros

• Web, native mobile and desktop apps from one tool.

Cons

• The ServiceNow listing describes remote control of a page or app screen and full device screen sharing, not control of the device itself.

Best For

Teams, including ServiceNow shops, that need mobile app coverage or a self-hosted deployment.

4. eGain Cobrowse

eGain Cobrowse is part of eGain's customer engagement stack and suits contact centers running Amazon Connect alongside Salesforce or ServiceNow.

Key Features

• Embedded in the Salesforce Service Console and ServiceNow, along with other agent desktops, and works with Amazon Connect voice and chat.
• Co-browse beyond your own domain. Agents can co-browse pages outside the company's domain as well as tagged company pages.
• Field-level rules that disable agent read or edit access to specific fields.
• Agents and customers fill out forms together, field by field, and agents can highlight areas of a page.
• All agent and customer co-browse actions are logged for reporting and auditing.
• Site pages are enabled with the eGain WebTag, and customers accept terms before a session starts.

Pros

• Covers pages outside the company's own domain.

Cons

• Agents need the eGain CobrowsePlus license.

Best For

Contact centers already running eGain or Amazon Connect.

5. UserView by Upscope

Upscope now sells its customer support co-browsing product as UserView, with HelloScreen as a separate product for sales teams. UserView suits teams that work from chat tools or Salesforce and also support native apps.

Key Features

• Salesforce Service Cloud plus 13 other integrations, so sessions start from Zendesk tickets, Intercom and other chat, help desk and inbox tools.
• Native SDKs for iOS, Android, Flutter and React Native.
• Automatic masking of password and payment fields, with masked data never leaving the customer's browser.
• Agents can scroll, click, navigate and type for the customer, with permissions that can be revoked at any time.
• Sessions start from live chat, a dashboard search, a lookup code or an in-product help button, and a summary note posts to the linked Zendesk ticket or Intercom conversation.
• Session recording and multi-agent sessions.

Pros

• HIPAA, ISO 27001, SOC 2 Type II and GDPR.

Cons

• Each remote-control permission has to be switched on per team in the dashboard.

Best For

Teams working from chat tools or Salesforce that also support native apps.

6. LogMeIn Rescue Live Guide

Rescue Live Guide is LogMeIn's co-browsing product, and it can start without any changes to your website.

Key Features

• Codeless setup, or a single line of code for one-click sessions.
• Isolated cloud browser. Sessions connect to a browser in the cloud, never to the customer's device.
• Microsoft Dynamics Omnichannel integration.
• A 6-digit account PIN to start sessions, automatic data masking and button blocking.
• Agent permissions and encrypted session recording.
• PDF co-browsing, two-way video, VoIP, and mobile support through an SDK.

Pros

• The codeless option needs no implementation effort.
• Button blocking stops agents from submitting forms on the customer's behalf.

Cons

• Dynamics is the only CRM integration named on the Live Guide page.

Best For

Dynamics 365 teams that want co-browse running without website changes.

7. TeamViewer Engage

TeamViewer Engage combines co-browsing with document review and signatures, which suits teams whose sessions end with a signed form.

Key Features

• Document co-browsing with legally binding eSignature.
• Cloud or on-premises deployment.
• Salesforce AppExchange package that places co-browsing on Contact pages or the utility bar.
• Co-browsing on any device and browser without downloads, plus video chat.
• SSO, role-based access control and auditability of customer engagements.
• GDPR compliance.

Pros

• Signatures happen inside the session, without separate software.

Cons

• The Salesforce integration requires each Salesforce user's email to match their Engage username.

Best For

Teams that co-browse forms and contracts that need signing.

8. Genesys Cloud Co-browse

Genesys Cloud lets admins enable co-browse for Messenger, choose the channels it runs on, and define what agents can do, such as navigation requests and remote control. Sensitive data is masked with CSS selectors, and a .cobrowse-masked selector is included by default. Fields can also be set to read-only while the agent has control, which blocks edits or clicks such as Submit.

Best For: Teams already running Genesys Cloud.

How to Choose Co-Browsing Software for a Customer Support Team

Every tool above can show an agent the customer's page. These five questions help separate them.

1. Every Shortlisted Tool Should Launch From the Case Record Agents Already Use

ScreenMeet, Glance, Cobrowse.io, eGain, UserView and TeamViewer Engage all document a Salesforce integration. ScreenMeet, Cobrowse.io and eGain also document ServiceNow. Treat launching from the case as the entry requirement, not the deciding feature.

What separates tools is what the case keeps afterward. ScreenMeet makes session logs, recordings and metrics reviewable in the CRM, and Glance records session metadata on the Salesforce object. Our comparison of native vs. standalone remote support explains why that gap matters.

2. The Next Step After Co-Browsing Decides Whether Agents Switch Tools Mid-Session

Co-browse stops at the edge of the web page. When the problem sits in a desktop app or a device setting, the agent needs another way in.

Vendors handle that step differently. ScreenMeet offers video, screen sharing and remote support from the same vendor. Cobrowse.io offers optional full device screen sharing. Glance, Rescue Live Guide and TeamViewer Engage add video. Genesys runs co-browse within its own Messenger channels.

Map your most common escalations before a demo and ask each vendor to show the path. For issues that need the whole screen, see how screen sharing improves support efficiency.

3. Masking Defaults Decide How Much Review Work Security Teams Inherit

Masking follows two broad models. Several tools mask what you tag: ScreenMeet and Genesys hide fields marked with an attribute, class or CSS selector. Cobrowse.io works the other way, redacting by default and showing only what you allowlist.

Defaults differ too. ScreenMeet excludes password fields automatically, and UserView masks password and payment fields automatically. Ask each vendor what is hidden before anyone writes a tag. Healthcare teams have more to check than masking, and our guide to HIPAA-compliant remote access covers it.

4. Remote Control Limits Decide What an Agent Can Change on the Customer's Page

Remote control lets an agent act on the customer's page, so check how tightly it can be limited. ScreenMeet and Glance restrict control to the shared page. Rescue Live Guide blocks specific buttons and restricts agent actions. Genesys can make fields read-only while the agent is in control. UserView requires remote-control permissions to be switched on per team.

5. Native Mobile App Support Decides Whether App Users Get the Same Help

A web co-browse script works on web pages, not inside a native app. If your customers use one, look for published mobile support. ScreenMeet's Mobile SDK streams the app-owned part of native Android and iOS apps, with private views to hide chosen elements. Cobrowse.io and UserView ship native SDKs, Glance offers a Mobile SDK, and Rescue Live Guide supports mobile through an SDK. Then ask how masking is configured for native views.

Co-Browsing Software Checklist: 10 Questions to Ask in a Demo

Take these into every vendor demo and ask to see each answer, not hear it.

• Does the session launch from the case record agents already use, such as Salesforce, ServiceNow or Dynamics 365?

• Do session logs, recordings and metrics land on the case after the session ends?

• Are sensitive fields masked in the customer's browser before anything is sent?

• Are password and payment fields masked by default, or must each field be tagged?

• Can admins limit remote control to the page, block buttons or switch control off per team?

• Does co-browse continue as the customer moves between your domains and subdomains?

• Does the tool support native iOS and Android apps, if your customers use them?

• When the issue leaves the browser, can the agent move to video, screen sharing or device-level support without changing tools?

• Can the customer end the session at any time?

• Which security certifications does the vendor publish on its own site?

FAQs About Co-Browsing Software

1. What Is Co-Browsing Software?

Co-browsing software lets a support agent see and guide a customer inside the same web page or app in real time, usually with no download for the customer. Unlike screen sharing, it shares only the page in the session. The agent can point, highlight and, with permission, take limited control of that page.

2. Can Co-Browsing Software Hide Payment and Account Details From Agents?

Yes. Most tools on this list mask sensitive fields, and in ScreenMeet, Glance and UserView, masked data never leaves the customer's browser. The difference to check is whether masking is on by default or depends on tagging each field.

3. Does Co-Browsing Work Inside Native Mobile Apps?

Only if the vendor supports native apps. ScreenMeet, Cobrowse.io and UserView publish native SDKs for iOS and Android, Glance offers a Mobile SDK, and Rescue Live Guide supports mobile through an SDK. A web co-browse script alone does not reach inside a native app.

4. Can Co-Browsing Sessions Be Recorded for Quality Review?

Several tools support it. ScreenMeet lets admins set recording to agent choice, always or never. Rescue Live Guide records sessions with encryption, UserView records session activity for QA and training, and Cobrowse.io offers optional video recordings alongside detailed audit logs.

5. How Is Co-Browsing Different From Screen Sharing Software?

Co-browsing shares only the web page in the session, while screen sharing shows the whole screen or a window. If agents need to see desktop apps or device settings, screen sharing fits better, and our list of the best screen sharing software compares those tools.

Which Co-Browsing Software Should a Support Team Choose?

Masking, no-download sessions and page-level control are common across the tools on this list. The choice comes down to two things: where the session can go when the problem leaves the browser, and whether its record stays on the case agents already work in.

See ScreenMeet CoBrowse running inside a Salesforce or ServiceNow case. Request a demo, or explore first with the customer support guided tour.