10 Best Digital Employee Experience (DEX) Tools in 2026

An incident lands in ServiceNow after the DEX dashboard flagged an employee laptop that keeps dropping its VPN connection. The automated fix has already run twice without holding, so the incident now waits on a technician who has to decide which tool to open next.

Each of the digital employee experience tools in this list describes, on its own pages, how it detects friction or automates fixes, so the difference between them shows up at this handoff. This list opens with ScreenMeet, the live session layer for that moment, and follows with nine DEX tools drawn from the June 8, 2026 Gartner Magic Quadrant for DEX Management Tools and other vendor-published analyst recognition.

Digital Employee Experience Tools Compared at a Glance

Tool	Built for	Live remote session	ServiceNow Integration
ScreenMeet	Live remote support inside ServiceNow, Tanium and Nexthink	Built in (browser-based, no download)	Native, embedded in the workspace
Nexthink Infinity	DEX monitoring with automated workflows	Via ScreenMeet	Not listed
Tanium	DEX within an autonomous endpoint platform	Via ScreenMeet (from the Tanium console)	Joint offering (ITOM AI Prime)
ServiceNow DEX	Device and application monitoring inside ServiceNow	Not listed	Native
ControlUp ONE	DEX across desktops, virtual workspaces and SaaS	Built in (shadow and full control)	Store connector
TeamViewer DEX	DEX, remote support and endpoint management in one platform	Built in (TeamViewer ONE)	Listed integration
Omnissa Workspace ONE Experience Management	DEX alongside Workspace ONE UEM and VDI	Named in the ASDA case study	Not named
Lakeside SysTrack	Endpoint telemetry at large scale	Not listed	Listed integration
Riverbed Aternity	Device, application and network visibility from one agent	Not listed	Listed alliance
HP Workforce Experience Platform	DEX across PCs, print and meeting rooms	Not listed	Store app

This comparison is based on vendor-published pages reviewed in October 2026, and "Not listed" means those pages do not describe the capability.

What Digital Employee Experience Tools Do and Where DEX Automation Stops

Gartner defines DEX management tools as software that measures and helps IT continuously improve two things: employee sentiment toward company-provided technology, and the performance of that technology. Under the same definition, these tools surface insights and drive self-healing automations by processing data from endpoints, applications, employee sentiment and organizational context in near real time.

Nexthink, for example, describes Flow setting up automatic remediations when the same issue repeats. Issues outside those automations still land with a technician, who opens a live remote session to resolve them.

Our 2026 guide to digital employee experience covers why DEX matters for retention, while this list compares the tools themselves. Each entry below closes with what the tool offers when a technician needs to step in.

10 Best Digital Employee Experience Tools in 2026

The order below follows how closely each tool connects with ScreenMeet and ServiceNow, and it is not a ranking of the nine DEX platforms against one another.

1. ScreenMeet

ScreenMeet is a live remote support layer that works alongside DEX tools, and it is listed first because the issues automation cannot close still need a technician session, whichever DEX tool flagged them.

Key capabilities

ScreenMeet is embedded directly in the ServiceNow workspace, so technicians run remote sessions without separate windows or context switching.
Sessions run in the browser with voice, video, screen sharing and remote takeover, and employees do not need to download anything.
AI Summarization automatically generates session documentation that captures the exact steps taken to resolve each issue.
ScreenMeet powers screen sharing inside the Tanium console and delivers screen sharing, mobile camera collaboration and remote control through its Nexthink partnership.
The platform holds SOC2 Type 2 and ISO 27001 certification and is trusted by over 25,000 agents and 500 million end users worldwide.

When a technician needs to step in

ScreenMeet is the step-in itself, supplying the live session that DEX tools such as Nexthink and Tanium hand off to while keeping that session inside the ServiceNow workspace.

2. Nexthink Infinity

Nexthink was named a Leader in the Gartner Magic Quadrant for DEX Management Tools for the third consecutive year in June 2026.

Key capabilities

Nexthink Flow runs automated workflows, including automatic remediations that kick in when the same issue repeats.
Amplify gives service desk agents real-time AI insights and one-click remediation, so they can close tickets faster and escalate less.
Spark gives employees a personal IT agent, and Nexthink lists it among the AI agents on its platform menu.

When a technician needs to step in

Nexthink partnered with ScreenMeet in October 2025 to add screen sharing, mobile camera collaboration and secure remote control. Flow handles the repeat issues automatically, and ScreenMeet supplies the live session when an issue needs a person.

3. Tanium

Tanium was named a Leader in the IDC MarketScape: Worldwide Digital Employee Experience 2026 Vendor Assessment, and a Leader in the inaugural 2026 Gartner Magic Quadrant for Endpoint Management Tools.

Key capabilities

Tanium delivers DEX within its Autonomous IT Platform, built on one real-time data plane that spans configuration, patching, vulnerability management and security monitoring.
Tanium Atlas lets IT and security operators identify experience issues and act on them without tool-switching or manual handoffs.
ITOM AI Prime powered by Tanium, a joint offering announced with ServiceNow on May 6, 2026, integrates real-time endpoint data with the ServiceNow CMDB.

When a technician needs to step in

ScreenMeet powers Tanium's screen sharing, so operators launch a secure session with one click from the Tanium console. Every session generates a structured summary automatically, and operators can send the Tanium audit log to the ServiceNow incident work notes with one click. Attended and unattended access are both supported on Windows, while Mac currently supports attended access only.

4. ServiceNow Digital End-User Experience (DEX)

ServiceNow was recognized for the first time in the 2026 Gartner Magic Quadrant for DEX, positioned in the Visionary quadrant.

Key capabilities

Software installed on employee devices monitors applications, networks and devices to detect issues before they lead to downtime.
A DEX score gives IT both a qualitative and a quantitative measure of user experience.
Features include the DEX Dashboard, SaaS and web application monitoring, ITSM Investigate and metric rules for alert generation.
Desktop Assistant lets IT notify employees about outages and lets employees run their own network tests and other diagnostics.

When a technician needs to step in

The ServiceNow Store listing reviewed for this guide does not describe a built-in remote control session, so teams choose the tool technicians use for a live session separately.

5. ControlUp ONE

ControlUp was named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools for the third consecutive year.

Key capabilities

ControlUp ONE provides real-time visibility, proactive remediation and automation across desktops, Cloud PCs, virtual workspaces, SaaS apps and unified communications.
Pulse AI delivers AI-assisted insights, guided troubleshooting and intelligent automation across managed environments.
The free ControlUp Connector, a certified app in the ServiceNow Store, creates tickets automatically from ControlUp alerts and closes them once the issue is remediated through ControlUp.

When a technician needs to step in

ControlUp Enrich gives technicians real-time device insights inside the ServiceNow interface. From there, they can shadow or take full keyboard and mouse control of Windows, macOS, Linux or thin client endpoints.

6. TeamViewer DEX

TeamViewer was named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools for the third consecutive year, and in every edition since the report began.

Key capabilities

TeamViewer ONE integrates DEX, remote support and endpoint management on a single data and AI foundation.
Tia, TeamViewer's intelligent agent, guides technicians through in-session troubleshooting and generates scripts on demand.
AI-powered scripting for Tia turns successfully resolved support sessions into ready-to-run automations.
ServiceNow appears among the key integrations TeamViewer lists for its platform.

When a technician needs to step in

Remote support is part of the same TeamViewer ONE platform, which TeamViewer says closes the loop between observing an issue and remediating it.

7. Omnissa Workspace ONE Experience Management

Omnissa was named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools for the second consecutive year. It also ranked in the highest three across multiple DEX use cases in the accompanying Critical Capabilities report.

Key capabilities

AI and machine learning anomaly detection with intelligent baselining surfaces meaningful changes in employee experience.
Guided root cause analysis is paired with automated remediation to reduce time to resolution.
Omni, Omnissa's AI-powered assistant for IT administrators, delivers natural language workflows and contextual insights.
Omnissa names coverage across endpoint, virtualization, workflows and automation, and application and unified communications experience.

When a technician needs to step in

Omnissa says the product works alongside UEM, VDI and ITSM tools. Its ASDA example, built on Workspace ONE and Omnissa Intelligence, pairs real-time visibility with remote support and automated workflows.

8. Lakeside SysTrack

Lakeside Software was named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools for the third consecutive year. Its SysTrack platform starts with endpoint telemetry to identify root causes, uses low-code workflow orchestration to automate remediation, and scales to estates of over one million endpoints. ServiceNow appears in Lakeside's integrations list, although the pages reviewed for this guide do not describe a built-in live remote session for technicians.

9. Riverbed Aternity

Riverbed was named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools for the third time in a row, and says it ranked second across every category in the 2026 Critical Capabilities report. Aternity collects device, application and network visibility through a single agent and adds built-in remediation with no-code workflows. Aternity Replay supports faster root cause analysis, although the pages reviewed do not describe a built-in live remote session.

10. HP Workforce Experience Platform

HP was recognized as a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools in June 2026. Its Workforce Experience Platform (WXP) brings experience data together across endpoints, applications, unified communications, virtualization and printers, and HP says Gartner identified cost optimization as its highest-scoring use case. The HP WXP Device Management app for ServiceNow fills device information into incident forms automatically, although the pages reviewed do not describe a live remote session.

Where Live Remote Support Fits Alongside a DEX Tool

ControlUp and TeamViewer describe built-in remote control on the pages reviewed for this guide, and Nexthink and Tanium connect to ScreenMeet for the live session. The pages reviewed for the remaining tools do not describe a built-in live session, which leaves the remote support tool as a separate choice.

Nexthink with ScreenMeet: Nexthink Flow handles repeat issues automatically, and ScreenMeet supplies screen sharing and remote control when an issue needs a person.
Tanium with ScreenMeet: Sessions launch from the Tanium console, each session produces a structured summary automatically, and the audit log can reach the ServiceNow incident in one click.
ServiceNow DEX and ScreenMeet: ServiceNow DEX monitors devices and applications inside ServiceNow, and ScreenMeet runs live sessions inside the same ServiceNow workspace and feeds desktop telemetry directly to Now Assist.

That handoff is the live support gap in a DEX program, and our breakdown of native vs. standalone remote support covers how the two approaches differ for ServiceNow teams.

Two checks are worth taking into any vendor demo before a shortlist is final. First, ask whether the DEX tool's alerts create or enrich a ServiceNow incident, as ControlUp's automatic ticket creation and HP's incident form population do. Second, confirm that live sessions cover Windows and Mac in both attended and unattended modes, since the Tanium integration supports unattended access on Windows only.

Teams turning those checks into a rollout plan can make their DEX strategy actionable and pick the DEX KPIs worth tracking after launch.

Frequently Asked Questions About DEX Tools

1. What are digital employee experience tools?

Gartner describes DEX management tools as software that measures and helps IT improve employee sentiment toward company-provided technology and the performance of that technology. They process near-real-time data from endpoints, applications, employee sentiment and organizational context to surface insights and drive self-healing automations.

2. Which DEX tools were named Leaders in the 2026 Gartner Magic Quadrant?

Nexthink, ControlUp, TeamViewer, Omnissa, Lakeside Software, Riverbed and HP each announced a Leader position in the Gartner Magic Quadrant for DEX Management Tools published on June 8, 2026. This list covers vendors that announced their placement on their own pages, so it may not include every vendor the report evaluated.

3. Do DEX tools include remote control?

Some DEX vendors describe built-in remote control, including ControlUp and TeamViewer through TeamViewer ONE. Others rely on integrations for live sessions, as Nexthink and Tanium do with ScreenMeet.

4. Is ScreenMeet a DEX tool?

ScreenMeet is a live remote support layer that works with DEX tools such as Nexthink and Tanium. It runs sessions inside the ServiceNow workspace and documents each one automatically with AI Summarization.

5. Does a DEX tool replace remote support software?

Some DEX platforms include remote support, such as TeamViewer ONE and ControlUp ONE, while Nexthink and Tanium connect to ScreenMeet for the live session. Issues that automation cannot fix still need a technician in a live session, whichever route a team takes. Our comparison of remote support software covers the tools built for that session.

Choose the DEX Tool by What Happens When a Technician Steps In

Every DEX tool in this list describes detection or automated remediation on its own pages, so those features alone do not separate the shortlist. For a ServiceNow service desk, the deciding factor is where the live session happens and what it writes back to the incident once the technician closes it. ScreenMeet keeps that session inside ServiceNow, alongside whichever DEX tool flags the issue.

See how ScreenMeet runs live remote support inside the ServiceNow workspace.

‍