Leading IT Service Desks, like ServiceNow's IT Help Desk, want to create better employee experiences for their agents and employees when handling remote support incidents.
ServiceNow replaced their legacy remote support tool with ScreenMeet, and the results have been amazing. The snippet below comes from this 30 minute webinar, where ServiceNow shared everything from the fast ROI experienced in just a few months and the increase in First Contact Resolution, to the decrease in operational expenses, and more.
Check out this two minute video to discover what the ScreenMeet "Cockpit" Experience is, and see just how valuable it could be for you, your employees/agents, and your company.
Watch more brief snippets from the webinar here:
- ScreenMeet's "Cockpit" view experience
- Why ServiceNow agents "can't live without ScreenMeet"
- How ServiceNow achieved incredibly fast ROI in just a few months
- The perfect match: ScreenMeet and ServiceNow ITSM