Customer support organizations are finding new ways to exceed customer expectations and deliver best-in-class experiences, and Salesforce is no exception.
In this eBook you'll learn how Salesforce support uses Service Cloud + ScreenMeet to drive frictionless customer experiences that include:
- How Salesforce has experienced a 35% increase in first call resolution,
- The agent experience with no downloads required for the web-based application launched from within Service Cloud,
- The latest metrics from the Salesforce service team and next steps to expand their use of ScreenMeet.
You won't want to miss this opportunity to learn from these visionary service leaders, and discover the secrets to Salesforce's customer support and service success.