Remote and hybrid work throws a wrench in traditional IT support since a technician can’t just pop over to an employee's desk to quickly fix an issue. Instead, when the employee, the IT support agent, or both are working from home, the business needs to have the proper tools implemented to allow technicians to address concerns from afar, yet with fast resolutions, no matter where the employee is located.
But how do you know what tools to invest in? Taking the time to evaluate your options can help ensure you select something that is not only appropriate for your current needs, but can also grow as your company grows.
So, what should you look for in a software to streamline and simplify your remote IT support processes? Let’s take a look at a few must-have facets to consider on your hunt, in this full article.