ScreenMeet partners with Nexthink for seamless issue resolution

San Francisco – October 8, 2025 – ScreenMeet, a leader in embedded remote support technology, today announces a partnership with Nexthink, the leader in digital employee experience (DEX) management. The integration delivers fully integrated screen sharing, mobile camera collaboration, and secure remote control, enabling IT teams to quickly access devices, resolve issues, and eliminate friction for end users. Together, ScreenMeet and Nexthink provide faster, more cost-effective issue resolution while making the troubleshooting process auditable with a single click.

“It is essential that the experience of remote support feels simple and effective for the end user,” commented Kaushik Shah, VP Technology Alliance at Nexthink. “With ScreenMeet’s proven expertise in delivering seamless and reliable remote support, we are ensuring that person-to-person interactions remain a natural extension of the digital employee experience. Together, we are committed to providing organizations with the tools to deliver fast, high-quality assistance whenever it is needed, without disrupting productivity.”

The results speak for themselves. One enterprise customer using ScreenMeet achieved a 35% increase in FCR rates, a 3x increase in user adoption, and a 50% reduction in support related costs. Other key benefits of the partnership include:

• Auditable trails: Trace when helpdesk agents connected with end users, the steps they took, and the success of each interaction to monitor and continuously improve IT support processes. 
• Analytical insights: Gain detailed feedback on the most complex remediations and data-driven insights to proactively improve DEX.
• Automate ongoing problems: Leverage the award-winning capabilities of Nexthink Flow to set up automatic remediations when issues repeat. 

“For modern enterprises, productivity is king,” said Ben Lilienthal, Co-founder and CEO of ScreenMeet. “A core part of this is equipping IT support agents with tools that allow them to resolve tickets faster and deflect ticket escalation. This partnership is going to be critical to that mission, unlocking not just significant productivity gains but tangible ROI as a result, while also removing a key source of employee dissatisfaction.”

‍See it in action: Visit the ScreenMeet demo booth at Experience 2025 in Boston, October 14–15.ScreenMeet is a gold sponsor at Nexthink’s flagship event. 

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About ScreenMeet

ScreenMeet is a platform-native remote support and collaboration solution purpose-built to work directly within leading  CRM, AEM and ITSM systems like ServiceNow, Tanium, Salesforce and Nexthink.ScreenMeet empowers enterprises with in-browser voice, video, screen sharing, and remote takeover capabilities, eliminating downloads and manual workflows. Trusted by over 25,000 agents and 500 million end users worldwide, ScreenMeet delivers secure, AI-powered support experiences that modernize IT help desks and contact centers for the digital era. For more information, please visit www.screenmeet.com.

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About Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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For more information, please contact:

Heather Robinson
Sr. Director, Partner Marketing and Global Events
ScreenMeet
‍hrobinson@screenmeet.com

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