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Digital Transformation In-House with ServiceNow ITSM and ScreenMeet

See how Ontario Teachers' Pension Plan has overcome the challenges of providing quality IT support to their remote employees in this on-demand session

In this brief session you will discover how a real-time, web-based digital engagement tool, delivered in-platform within ServiceNow and a seamless experience for both user and agent, can improve digital transformation at your company resulting in:

  • Increased first call resolution by 10%
  • Decreased case reopen rates by 25%
  • Decreased average case handle time by 25%
  • New hire setup times decreased by 50%

Presented by OTPP they share their real-life experience using ServiceNow and ScreenMeet. Complete the form to get immediate access to the session!