Your Source for the Latest News from ScreenMeet

Remote Support and Beam (Unattended)

• Ability to see multiple customer monitors and handle ultra wide screens 
• Improved recording capabilities
• Improved connect / reconnect functionality
• Functionality for Beams clients to auto update
• Enhanced Beam Group UX
  

Live and Mobile SDK

• Live 2 now available with upgraded UX, HD, File sharing
• Enhanced virtual background performance
• Improved audio functionality
• SDK now available for native iOS and Android
• Improvements to SDK remote control feature

Replay

• New product!  
• Allow customers to record issues and load to your CRM
• Review when received to improve efficiency of agents
  

CoBrowse 

• Allow use of static IP's and domain wildcard
• Enhanced support of IE 10/11
• Improved recording functionality
• French translation availability
• Improved copy text functionality
  
  

Integrations: Microsoft  |  Salesforce  |  ServiceNow 

• Microsoft: Ability to schedule Live sessions, agent ability to enable / disable guest video, security rule fixes
• Salesforce:  Support for scheduling in widget, ability to join before guest, list of ScreenMeet related files
• ServiceNow: Introduced Service Account functionality, added support for Replay, added ScreenMeet API wrapper
  
  

EVP of Customer Support, Salesforce

Watch a brief recording of Jim Roth discussing the impact of ScreenMeet on the Salesforce Customer Support organization

Escalating a Live session to Remote Support

Watch a ScreenMeet Short demonstrating the steps to escalate Live to Remote Support

OTPP IT Help Desk Transformation

View our Webinar with Waqas Mahmud as he describes their transformation with the help of ScreenMeet