New IDC Spotlight

AI in IT Service Only Works With the Right Data. See Where It Comes From.

More than half of U.S. IT organizations are already implementing AI in service management, but only 30.6% call it fully deployed. IDC's new research explains why. AI in ITSM is only as good as the data behind it, and most service desks are missing the right kind. Data security is the top concern for 43% of IT leaders, and integration complexity ranks among the top two ITSM challenges, cited by 31.5%.

ScreenMeet closes that gap. Built natively into ServiceNow, Salesforce and Tanium, it discovers incident context the moment a session starts, analyzes it against your knowledge base to build a resolution plan, and documents the outcome automatically, with a technician approving every step before anything runs. Every session becomes structured data your AI investments can actually use.

What's Inside the Report

Why 89.2% of ITSM platforms already integrate with remote support tools, and what most organizations still aren't capturing from that integration
The top two priorities IT leaders name when moving AI in ITSM from pilot to production
The five benefits IT teams expect most from AI in service management, ranked in IDC's survey of 111 organizations
How ScreenMeet's discover, analyze and document workflow keeps a technician in control at every step

Get instant access to the full IDC Spotlight.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

Trusted By The World's Most Demanding Enterprises

Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows.

We want to save time and be more efficient… We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly.

Liran Daniel,

Employee Experience Innovation, ServiceNow

Screen sharing is a critical capability to help IT support, operations and security. With ScreenMeet’s integration within the Tanium XEM platform, our customers get industry-leading screen sharing services seamlessly integrated and just one click away.

Steve Daheb,

CMO, Tanium