Online shopping has completely revolutionized the way consumers source goods and services today. E-commerce has exploded in recent years, spurred by technological advancements in tandem with shifting consumer behavior. The onset of the pandemic has accelerated this trend, literally pushing consumers onto virtual platforms.
Comprehensive online sales support provides a shopper peace of mind so they can confidently transact with your business, knowing your brand is transparent and accountable from the beginning to the end of every interaction. When a business creates pockets of individualized experiences for shoppers, the outcome is more personal and deeply engaging conversations. With this dynamic established, having a real-time digital sales and service solution, like ScreenMeet, can make it easy for you to engage with your customers securely, the way they want, on the platforms they prefer.
Go here to read the the full length article, "Who Needs Online Sales Support? You Do. Here's Why."