Screen Meet Resources

Xero Improves Customer Experience and Resolution Times with ScreenMeet & Salesforce

Written by Heather Robinson | Oct 4, 2023 3:17:14 PM

Xero shares how ScreenMeet, being fully embedded in Salesforce, has transformed their customer experience and helped them achieve benefits like: 

  • Improved NPS scores
  • Reduced thread count
  • Agents can focus on more value-add work

Get your questions answered here in these bite-sized audio clips of Nigel Piper, Executive General Manager - Customer, as he deep dives into Xero's business challenges before ScreenMeet, why they chose ScreenMeet, and how their customer experience has immensely improved with ScreenMeet.