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Xero Improves Customer Experience and Resolution Times with ScreenMeet & Salesforce

Xero shares how ScreenMeet, being fully embedded in Salesforce, has transformed their customer experience and helped them achieve benefits like: 

  • Improved NPS scores
  • Reduced thread count
  • Agents can focus on more value-add work

Get your questions answered here in these bite-sized audio clips of Nigel Piper, Executive General Manager - Customer, as he deep dives into Xero's business challenges before ScreenMeet, why they chose ScreenMeet, and how their customer experience has immensely improved with ScreenMeet. 

Xero Improves Customer Experience and Reduces Call Resolution Times with ScreenMeet


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