Xero Improves Customer Experience and Resolution Times with ScreenMeet & Salesforce
Xero shares how ScreenMeet, being fully embedded in Salesforce, has transformed their customer experience and helped them achieve benefits like:
- Improved NPS scores
- Reduced thread count
- Agents can focus on more value-add work
Get your questions answered here in these bite-sized audio clips of Nigel Piper, Executive General Manager - Customer, as he deep dives into Xero's business challenges before ScreenMeet, why they chose ScreenMeet, and how their customer experience has immensely improved with ScreenMeet.
