Distributed workforces are here to stay, and providing efficient remote-desktop support to all endpoints is critical to IT operations and security success. Our announcement today with our strategic partner, Tanium, enables ScreenMeet to offer seamless service and secure access anywhere for our customers.
“Tanium and ScreenMeet have created the best remote desktop experience I’ve ever seen,” said a desktop administrator at IT and cloud solutions provider AHEAD.
Our early adopters are already seeing significant savings such as:
• A 30 percent increase in level one first‐call resolutions
• Reductions in case handling time from one or more days, to less than half a day
• Significant operational cost reduction
• A simplified experience for both the agent and the employee being supported
The integrated solution offers customers attended (user-approved) and unattended (no user present) remote desktop capabilities, which are needed in this remote work environment.
We are thrilled with this partnership and look forward to the opportunities ahead!