<img alt="" src="https://secure.wire0poor.com/216021.png" style="display:none;">

How OTPP Improved Member Service and First Call Resolution with ScreenMeet - Audio Clips

How OTPP Improved Member Service and First Call Resolution with ScreenMeet - Audio Clips

Ontario Teachers' Pension Plan (OTPP) shared how ScreenMeet Remote Support integrated seamlessly with ServiceNow ITSM experienced:

  • Increased first contact resolution by 10%
  • Decreased case reopen rates by 25%
  • Decreased average case handling time by 25%
  • and experience significant operational savings in just a few months

Get your questions answered here where the full webinar is broken into bite-sized audio clips of Waqas Mahmud, Senior Manager, Teacher's Support & Services shares their experience.

OTPP Improves Service Desk with ScreenMeet and ServiceNow ITSM

 

To access to full OTPP Case Study webinar, please click here.

Stay up to date

Subscribe to the blog for the latest updates

Revolutionize Your Salesforce Deployment with ScreenMeet.

Transform online support experiences with ScreenMeet.