Blog
Stay up to date
Subscribe to the blog for the latest updates
Remote monitoring and management software usually enters the conversation when something breaks.
A laptop goes offline. A patch fails silently. A user reports “my screen froze” without knowing when it started. The IT team opens three tools to figure out what happened, which system owns the issue, and whether it’s already been escalated.
Most teams start looking for RMM solutions because their current setup creates friction between monitoring, access, and action. Alerts fire continuously, but turning those signals into work still takes time and judgment.
RMM tools sit at the center of these handoffs. They influence how quickly a team moves from detection to action, and how much context survives as work moves between systems or people.
Some tools lean heavily into background monitoring. Others focus on automation. A few prioritize remote access because that’s where work actually happens, on the live device, with a real user waiting.
This list looks at 11 RMM software and tools through that lens, how teams experience them during real workflows, not how vendors describe them. We focused on what happens after an alert fires, how quickly a technician can see the device, how context is carried across tools, and how often work stalls during escalation or reassignment.
The tools included here were shortlisted after reviewing publicly available inputs from real users and operators. That included product reviews on platforms like G2 and Gartner Peer Insights, long-form MSP discussions, vendor documentation, and observable workflow patterns across support teams.
Let us now have a look at the best RMM tools that MSPs can benefit from:
ScreenMeet usually enters an MSP stack at the point where technicians feel blocked by tools, not where they feel supported by them. In many RMM workflows, the problem isn’t that monitoring works; it’s that carrying context out of monitoring and into a remote session takes time and steps that add delay and confusion.
ScreenMeet changes that handoff by embedding remote support and troubleshooting directly into the systems technicians already use — ServiceNow, Salesforce, and Tanium — so a technician doesn’t have to start a separate app just to get going.
In practice, this keeps work contained in one place. Technicians move from alert or ticket to live troubleshooting without leaving their primary system, and session context is captured automatically as work happens.
This reduces repeated explanation and manual cleanup during and after the session.
A technician sees a ticket or monitoring alert in ServiceNow, Salesforce, or Tanium and starts a session from that same screen. There’s no separate app to open and no session ID to copy. This keeps context continuous.
End users join sessions in a web browser. They don’t install software when problems occur. This matters especially on locked-down devices or when admin rights are restricted.
Session screenshots, annotations, and logs automatically attach to the incident or asset record. Technicians don’t have to manually document what happened after the session.
Session permissions reflect roles and approvals already managed in ITSM or CRM systems. That avoids separate user management for remote access.
Assistive prompts help technicians summarize steps and record actions without digging through separate documentation tools.
Native ITSM and endpoint integrations
ScreenMeet integrates directly with ServiceNow, Salesforce, and Tanium. The integrations are built into the platforms technicians already rely on. Technicians start sessions where they already work, without leaving the system of record.
No-agent remote access
End users do not install software to receive support. This is critical for locked-down devices, unmanaged endpoints, and environments with strict security controls.
Cloud-first architecture
Sessions are cloud-based rather than routed through on-prem infrastructure. This avoids slow session startup times and removes the need to maintain appliances.
Security aligned with enterprise workflows
Session access, consent, and records remain tied to the originating ticket or asset, which simplifies reviews without introducing separate systems.
AI-assisted support operations
AI assists during live sessions with documentation and next-step guidance, reducing manual follow-up work after issues are resolved.
NinjaOne (formerly NinjaRMM) is a well-known RMM platform used by MSPs and internal IT teams to monitor, manage, and secure endpoints from a centralized console. Over time, NinjaOne has expanded beyond pure RMM to include ticketing, documentation, and data protection, making it a broader IT operations suite.
It is commonly chosen by teams that value fast deployment and a clean user interface, especially in environments managing a high volume of endpoints.
NinjaOne does not publish pricing publicly. MSPs and IT teams must request a custom quote based on the number of endpoints and required capabilities. A free trial is typically available.
3. Atera
Atera is an RMM and PSA platform designed primarily for small to mid-sized MSPs. It combines remote monitoring, management, ticketing, and billing into a single interface, with a focus on simplicity and predictable pricing.
Atera is often selected by MSPs that want an all-in-one tool without managing multiple vendors or complex licensing models.
Atera uses a technician-based pricing model. Plans start at approximately $129 per technician per month, billed annually. Pricing is publicly listed, making cost planning easier for MSPs.
4. ManageEngine Endpoint Central
ManageEngine Endpoint Central (formerly Desktop Central) is an endpoint management platform that also functions as an RMM solution for MSPs and internal IT teams. It is part of the broader ManageEngine and Zoho ecosystem and is often used by organizations already invested in those tools.
The platform emphasizes device management breadth, with support for desktops, servers, and mobile devices.
ManageEngine Endpoint Central pricing is custom-quoted based on the number of endpoints and selected features. MSPs and IT teams must contact ManageEngine for detailed pricing.
Naverisk is an RMM and service desk platform designed for MSPs that want monitoring, automation, and ticketing in a single system. It is often used by MSPs that prefer a unified toolset rather than stitching together separate RMM and PSA products.
Naverisk focuses on core RMM functionality such as monitoring, patching, and scripting, with additional emphasis on service desk workflows.
Naverisk pricing starts at approximately $110 per month, with final costs depending on the number of endpoints and required features. Custom quotes are available for larger MSPs.
6. Syncro
Syncro is an all-in-one MSP platform that combines RMM functionality with business management tools such as invoicing and payments. It is commonly adopted by small to mid-sized MSPs that want technical and operational workflows in a single system.
In addition to monitoring and automation, Syncro places emphasis on simplifying back-office operations for MSPs.
Syncro pricing starts at approximately $129 per user per month, with a 30-day free trial available. Pricing is technician-based rather than endpoint-based.
7. ITarian
ITarian is an RMM platform known for offering a free tier, making it accessible to small MSPs and IT teams with limited budgets. It provides core RMM capabilities with optional add-ons to extend functionality.
ITarian is often used by teams looking to manage a smaller number of endpoints before scaling to paid plans.
ITarian offers a free plan for up to 50 endpoints. Paid plans are available beyond that threshold, with pricing provided on request.
N-able offers an RMM platform used by MSPs to monitor, manage, and automate IT environments at scale. It is commonly adopted by MSPs that need policy-based automation and multi-tenant support across many client networks.
N-able is often positioned toward MSPs managing more complex environments, where standardized monitoring and automation policies are required.
N-able pricing is not publicly listed. MSPs must request a custom quote based on the number of endpoints and selected modules. A free trial is typically available.
9. ConnectWise Automate
ConnectWise Automate, formerly known as LabTech, is an RMM platform tightly integrated with the broader ConnectWise ecosystem. It is often used by MSPs already invested in ConnectWise PSA and other ConnectWise tools.
The platform is known for its depth and flexibility, though that often comes with increased complexity.
ConnectWise Automate pricing is custom-quoted based on MSP requirements, endpoint count, and selected features.
10. Kaseya VSA
Kaseya VSA is a long-established RMM platform used by MSPs to manage endpoints, automate IT tasks, and monitor client environments. It offers a broad set of features and extensive customization options.
Kaseya VSA is typically chosen by MSPs that want granular control over workflows and policies.
Kaseya VSA pricing is customized and provided on request. Costs vary depending on deployment size and feature selection.
11. Datto RMM
Datto RMM is a cloud-based RMM platform built for MSPs and closely integrated with Datto’s PSA and business continuity tools. It is commonly used by MSPs already operating within the Datto ecosystem.
The platform emphasizes centralized monitoring and device management across distributed client environments.
Datto RMM pricing is custom-quoted based on MSP requirements. Detailed pricing is not publicly disclosed.
The table below compares the most commonly evaluated RMM platforms based on monitoring coverage, remote access approach, integration depth, and pricing transparency.
Choosing the right RMM platform is not just about feature availability. Most modern RMM tools look similar at a high level. The differences start to matter once the platform is deployed, alerts begin firing, and technicians rely on it every day to diagnose and resolve issues.
To compare the RMM software covered in this list, we evaluated them across a few core areas that consistently impact MSP operations over time.
Pricing is often the first comparison point, but it’s also one of the most misunderstood.
Most RMM platforms follow one of three pricing models. Some charge based on the number of endpoints being monitored. Others charge per technician. Many established vendors rely on custom pricing, where teams must request quotes to understand actual costs.
Endpoint-based pricing can work well for smaller environments, but costs can rise quickly as client networks grow. Technician-based pricing is easier to forecast, but may feel inefficient when a small team manages a large number of devices. Custom pricing models reduce transparency and make it difficult to compare platforms objectively, especially when integrations, setup fees, or higher-tier features are introduced later.
What often impacts long-term cost the most is not the base license, but what is charged separately. Some RMM tools bundle integrations and access capabilities upfront, while others require paid connectors or add-on licenses to connect with ITSMs, CRMs, or endpoint tools. Over time, these hidden costs affect total ownership far more than headline pricing.
At a basic level, an RMM platform should deliver consistent endpoint monitoring, patch management, centralized visibility, and dependable remote access. Most tools included in this list provide these capabilities.
The difference is not whether these features exist, but how reliably they work together.
In many environments, monitoring detects an issue, ticketing tracks it, and remote access happens in a separate tool. Every disconnect between these steps adds time and friction. Platforms that reduce these gaps—by keeping access, context, and action closer together—tend to feel more efficient in real-world use.
Remote access, in particular, is not just another checkbox feature. It’s the point where troubleshooting actually begins. How quickly a technician can see the device, without installs or extra setup, often determines how long an issue remains unresolved.
RMM software rarely operates alone. MSPs typically rely on ITSM platforms, endpoint management tools, service desks, and security software alongside their RMM.
This makes integration quality critical.
Some RMM platforms offer native integrations that allow technicians to work directly from their existing systems. Others rely on third-party plugins or paid connectors, which add setup effort and ongoing cost. The more steps required to move between tools, the more context is lost during handoffs.
Over time, strong integrations reduce repeated data entry, minimize session restarts, and help keep investigations contained within a single workflow. Weak integrations do the opposite, even if the underlying RMM features are robust.
Ease of use becomes more important as teams grow.
A platform that feels manageable with a handful of endpoints can become difficult to maintain at scale. Complex interfaces, heavy configuration requirements, and rigid workflows increase training time and slow down response during busy support periods.
User reviews consistently show that tools requiring fewer setup steps, fewer context switches, and less manual intervention tend to perform better in daily operations. Simplicity, in this case, is not about fewer features, but about reducing unnecessary work.
Security considerations extend beyond certifications and documentation. They surface most clearly during live troubleshooting.
Key questions include how access is granted, how sessions are logged, and how activity is audited. Platforms that align access controls and session records with existing IT systems make audits and incident reviews easier to manage. When security is embedded into the workflow instead of layered on top, it becomes easier to enforce without slowing teams down.
Most RMM tools do a decent job of monitoring devices. Where teams still lose time is after an alert appears, when technicians need to access the device and start work. That’s where extra steps, tool switching, and session delays quietly add up.
ScreenMeet reduces friction in RMM environments by keeping live troubleshooting inside the systems teams already use. For MSPs, that difference shows up every day.
Ready to Replace Your Legacy Solutions?
Start Your Journey Here
Try The Guided Tour
See It In Action: Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.
Product Overview
Watch A 4-Minute Product Overview: Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.
Talk To A Specialist
Ready To Get Started? Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.
Book A Demo
© 2026 ScreenMeet | Privacy Policy | Terms and Conditions | Data Privacy Framework Policy