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Trends in Real-Time Customer Engagement - The Evolution of Video

Two experts discuss today's trends in customer engagement

There is a paradigm shift happening in how people interact with the service and support sectors, and it is more than simply leveraging mature technology.

Although technology makes it easier, we are looking at live video interaction as the main interaction channel. People are used to it in their personal lives and now expect it in their commercial interactions and professional lives.

Learn about the options you have and best practices to follow in this free eBook to improve your customer service and support, saving your company time, resources, and "humanizing" your customer interactions.

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