Remote Support Release Notes - Q1 22

22.2 - Mar 16, 2022

Product Enhancements

• Added support for middle mouse button

Issues Resolved

• Resolved issue with wrong log filename for Windows client

22.1 - February 16, 2022

Product Enhancements

• Added an enhancement that allows agents to see the user's multiple monitors within a single ScreenMeet window.
• Enhanced resolution handling for ultra-widescreen/high resolution displays.
• Updated internal SSL certificate for Remote Support.
• Enhanced the French localization of the Remote Support application.
• Enhanced the export capability to include remote support labels/case information.
• Enhanced searching behavior when an administrator searches within ScreenMeet console.

Issues Resolved

• Corrected an issue that caused Windows defender to pop up upon session start
• Corrected an issue that caused the update popup to show despite having auto-update enabled.
• Corrected an issue that caused some lower-performing sessions to have blank recordings.
• Corrected an issue that caused the remote clipboard to not work as expected on MacOS.
• Corrected an issue that prevented sessions from not reconnecting properly after a reboot
• Corrected an issue that prevented some sessions from working as expected while using mobile networks.
• Corrected an issue that caused disconnections when the client turned off the privacy curtain feature.