You’ll learn how the Salesforce Customer Success Group (CSG) is improving the way they deliver customer support with Service Cloud and ScreenMeet, and how this technology is redefining their strategy and results.
In this session you’ll hear from Jim Roth, EVP, Customer Support at Salesforce, Ben Lilienthal, CEO/Founder of ScreenMeet, and Judith Platz, VP, Support, Mulesoft (a Salesforce company) as they engage in an interactive discussion on how Salesforce support uses Service Cloud + ScreenMeet to drive frictionless customer experiences. The discussion will also include:
How Salesforce has experienced a 35% increase in first call resolution,
How no downloads required for the web-based application launched from within Service Cloud has improved both customer and agent experience,
The next steps to expand their team’s use of ScreenMeet to more agents and how it’s helping to reshape the way the team is doing business.
As you're thinking about your team's return to the office and planning for 2022, don't miss this opportunity to hear from these visionary service leaders.