While enterprises have embraced the movement towards digital channels, customers are still craving one-on-one interactions with organizations. To meet customers’ growing desire for personal attention at scale, support teams must embrace the best of three worlds: voice, video, and ServiceNow
Watch the on-demand session with leading ServiceNow Technology Partners, 3CLogic and ScreenMeet, as they uncover the compounding value of voice and video to the customer experience. By seamlessly integrating these person-to-person channels with ServiceNow, organizations will finally be able to deliver a true omnichannel experience to customers and agents alike.
Speakers: Guillaume Seynhaeve: VP of Marketing & Alliances at 3CLogic Steve Smith: Sr. Director, Solutions Engineering at ScreenMeet