Salesforce Service Cloud + ScreenMeet
Enhanced Personalized Service for Digital Customer Sales and Support eBook
As the trend toward online self-service and virtual interaction with customers has been increasing, more customers have discovered they prefer it over face-to-face or even phone.
With this new expectation of having options for support, when customers need to interact with sales and support agents one-on-one, very often they now want to do so virtually.
Going forward, how will you provide these personalized customer interactions with your sales and support staff?
Adding ScreenMeet to Service Cloud provides agents with the ability to send a link via the Salesforce chat that the customer uses to enter a truly personalized, interactive session with the agent, something that has resulted in real value for ScreenMeet clients.
Learn about the options you have and best practices to follow in this free eBook to improve your customer service and support, saving your company time, resources, and improving your customer interactions.